Customer Service Representative

4 weeks ago


Sumner, Washington, United States REI (Recreational Equipment Inc.) Full time

Immerse yourself in a dynamic environment at REI as a Customer Service Representative, providing top-notch assistance to our customers and members. We're seeking passionate individuals who excel in problem-solving and are adept at conducting online research to find effective solutions. In this remote position, you'll enjoy the flexibility of working from home without the daily commute hassle.

Responsibilities:

  • Build relationships with customers and colleagues through effective communication and teamwork.
  • Serve as the eyes and ears of our customers, providing guidance and knowledge to enhance their shopping experience.
  • Apply your passion for the outdoors by sharing your expertise on REI products and gear to deliver exceptional customer service.

As a key member of our Contact Center team, you'll work closely with colleagues to resolve customer inquiries and concerns. Your excellent communication skills, creativity, and problem-solving abilities will be essential in delivering world-class service.

What We Offer:

  • A competitive hourly rate of $16.40, commensurate with experience.
  • The opportunity to work in a fast-paced, dynamic environment that values collaboration and innovation.
  • The ability to make a real difference in the lives of our customers and members.


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