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Customer Service Representative

2 weeks ago


Sumner, Washington, United States REI (Recreational Equipment Inc.) Full time
Overview
">Recreational Equipment Inc. is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for REI Co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

The salary for this position is estimated to be within the range of $15.30 - $17.00 per hour based on similar positions in the industry.

Job Description:
We are seeking problem solvers with a passion for providing exceptional service. Join our call center team as a Seasonal customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI seasonal customer service representative, you will serve as the eyes and ears of our customers and members.

Responsibilities and Qualifications:
  • Building relationships, inside and outside the organization.
  • Enjoy communicating effectively and accurately, both verbally and in writing.
  • Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day.
  • Apply your passion for the outdoors, REI products, and gear to serve our customers effectively.
  • Provide guidance, knowledge and authentic experiences.

Schedule Requirements
To be part of our Contact Center team, you should be available at least 2-3 weekdays and both weekend days. You will be available a minimum of 24 hours per week. Your scheduled hours and days will vary based on business volumes.