Service Excellence Specialist

5 days ago


Sumner, Washington, United States 1UP Floors Full time
About 1UP Floors\\\\(We're an organization committed to changing the face of the multi-family flooring industry through exceptional service and innovative solutions. Our team is comprised of individuals who embody our core values of trustworthiness, candor, and selflessness.We take pride in our ability to adapt and innovate, always looking for ways to improve our processes and products.\\\\Job Overview\\\\

This role involves working in our Customer Service Department as a Service Samurai. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and maintain a positive attitude in challenging situations.

  • A minimum of two years' experience in customer-facing roles with a proven track record of delivering excellent service.
  • A strong phone presence and excellent communication skills, both written and verbal.
  • The ability to work well under pressure and maintain a positive attitude in challenging situations.
  • A basic understanding of mathematics and computer systems.

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, as well as generous paid time off.

At 1UP Floors, we value our employees and strive to create a supportive and inclusive work environment. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we'd love to hear from you



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