Administrative Services Director

4 weeks ago

Marshall, United States Forestown Full time

To drive the success of Forestown, we are seeking an experienced Administrative Services Manager to lead our internal service department.

This role is crucial in overseeing daily administrative functions, managing guest reception, coordinating expatriate relocation, and driving the development of travel and administrative policies.

The ideal candidate will possess a strong background in administration, proven leadership capabilities, and extensive experience in managing complex, multi-faceted tasks, including a deep understanding of the challenges and nuances involved in expatriate management.

Key Responsibilities:

  • Lead and manage the internal service department, ensuring the efficient and effective delivery of all administrative support services.
  • Supervise, mentor, and develop a team of administrative professionals, fostering a collaborative and results-driven work environment.

Daily Administrative Operations:

  • Oversee the management of office operations.
  • Supervise the operation of front desk activities, ensuring that processes and standards are upheld without direct involvement in day-to-day tasks.
  • Oversee the coordination of interviews, ensuring that the process is handled efficiently by the HR and administrative teams.
  • Supervise the management of travel arrangements, ensuring adherence to company policies and that the administrative team executes these responsibilities effectively.
  • Act as the primary liaison between the internal services department and other business units, including HR, finance, and operations, ensuring that administrative services are aligned with broader company objectives.
  • Support cross-functional projects and initiatives, ensuring that all administrative aspects are managed effectively.

International Travel Support:

  • Oversee the expatriate relocation process, ensuring that housing, transportation, and logistical needs for employees relocating from China to the U.S. are met.
  • Work closely with HR, legal teams, and external immigration consultants to manage these processes efficiently.
  • Supervise the development and implementation of cultural integration programs for expatriates and U.S. employees traveling to China, ensuring that they receive the necessary support.

Policy Development and Implementation:

  • Collaborate with senior leadership, HR, and other departments to develop, refine, and implement administrative and travel policies, ensuring they meet the needs of the organization and comply with legal requirements.
  • Lead the rollout of new policies, providing training and support to ensure consistent application across the company.
  • Regularly review and update policies to reflect changes in business strategy, regulatory environments, or industry best practices.

Requirements:

  • Minimum of 5-7 years of experience in an administrative management role, with at least 3 years in a leadership capacity.
  • Extensive experience in managing daily administrative operations, including office management, guest reception, meeting coordination, and travel arrangements.
  • Proven experience in expatriate management, including relocation, visa processes, and cultural integration.
  • Strong leadership and team management skills, with a track record of successfully leading and developing administrative teams.
  • Excellent verbal and written communication skills, with the ability to interact professionally with senior executives, staff, expatriates, and external partners.
  • Exceptional organizational and project management skills, with a keen attention to detail and the ability to manage complex tasks efficiently.
  • Proficiency in both English and Chinese is required.

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