ES Clerk II

Job Description:

Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others.

As an ES Clerk II, you will provide a variety of clerical support services in a service delivery office. Your responsibilities will include providing clerical support to Eligibility Operations staff, processing mail, opening and dating stamps incoming applications and supporting documents, reviewing applications for required signature, date, and supporting documents, logging applications and assigning complete applications for processing, returning incomplete applications to clients and assisting with completion when necessary/requested, copying and returning original documents upon request to clients/customers, responding to client inquiries and requests for assistance, and performing other duties as assigned.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer or typewriter.

Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.

Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).

Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.

Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Knowledge Skills Abilities:

Knowledge of internet usage.
Knowledge of computers.
Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
Ability to complete required work within specified deadlines.

Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.

Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.

Registration or Licensure Requirements:

N/A

Initial Selection Criteria:

High School diploma or GED equivalent is required.

Experience working in a professional customer service environment is required.

Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred.

Bilingual (English / Spanish) skills preferred, not required.

Preferred work experience using a personal computer for inquiry and data entry.

Preferred work experience searching records to identify and retrieve information.

Preferred work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems.

Preferred work experience handling and transporting mail and other documents.

Preferred work experience using fax machines, printers, multi-line telephone systems, and other office equipment.

Additional Information:

Access & Eligibility Services Field Offices normal hours of operation are from Monday-Friday 8:00 am - 5:00 pm.

Employees may be required to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends.

Successful applicants must be willing to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers.

Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

MOS Code:

Military Occupations Code that relates to the initial selection criteria and registration or licensure requirements for this position may include 42A, YN, 0111, and 341X1.

For more information see the Texas State Auditor's Military Crosswalk at

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.

If you need assistance completing the on-line application, contact the HHS Employee Service Center at If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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