Beverage Service Specialist

2 weeks ago


Coachella, California, United States Augustine Casino Full time

Job Type

Full-time

Position Overview

We are looking for a personable and efficient Cocktail Server to enhance our guest experience at Augustine Casino. In this role, you will be responsible for delivering outstanding service to our casino patrons while serving a variety of beverages and food items. The ideal candidate will thrive in a bustling environment and maintain a cheerful demeanor.

Key Responsibilities:

  • Welcome guests and accurately take their orders for food and drinks.
  • Deliver beverages and food promptly and courteously.
  • Monitor inventory levels and replenish supplies as necessary.
  • Keep the work area tidy and organized.
  • Process cash and credit transactions with precision.
  • Adhere to all health and safety standards.
  • Exhibit integrity and knowledge that reflects the values of Augustine Casino.
  • Maintain composure during busy periods while meeting company standards.
  • Foster a positive atmosphere by greeting each guest warmly and serving them with professionalism.
  • Address guest complaints effectively and take ownership of the resolution process.
  • Ensure adherence to proper serving techniques and protocols.
  • Follow ID verification procedures for guests who appear to be under 30.
  • Anticipate guest needs by assessing supplies and reporting maintenance issues.
  • Comply with cash handling procedures and ensure accuracy in guest checks.
  • Remain flexible and supportive in a team environment, assisting colleagues as needed.

If you possess a collaborative spirit and a commitment to exceptional service, we invite you to consider this opportunity. We provide competitive compensation and benefits, along with a vibrant and engaging workplace.

Qualifications:

  • Must be at least 21 years old.
  • Valid Food Handler Card and RBS certification required prior to employment.
  • Completion of Title 31 training within the first 90 days of employment.
  • Ability to obtain and maintain a valid Gaming License.
  • 1-2 years of experience in a similar role within a high-volume establishment is preferred.
  • Bi-lingual in Spanish is highly desirable.
  • Basic math skills are essential.
  • Excellent customer service abilities are required.
  • Must thrive in a fast-paced setting.
  • Strong communication and interpersonal skills are necessary.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to stand and walk for extended periods.
  • This position may require overtime.

Background Check:
This position requires a background check, including finance and drug screening. A clean criminal history is necessary for obtaining a gaming license.

Equal Opportunity Employer:
All candidates will be considered without regard to race, color, sex, religion, national origin, or other non-merit factors.



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