Customer Service Representative

4 weeks ago


California, Maryland, United States Batteries Plus - Mason Archer Corporation Full time
Job Title: Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling products and services, and repairing electronic devices.

Responsibilities:

- Provide excellent customer service and support to customers
- Sell products and services to customers
- Repair electronic devices, including cell phones, tablets, and other devices
- Work collaboratively with other team members to achieve sales goals

Requirements:

- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to work cooperatively and collaboratively with others
- Ability to work under time constraints in a fast-paced environment

What We Offer:

- Competitive pay range of $15-$18/hr based on experience
- 401k retirement plan
- Opportunities for professional development and growth

About Us:

Batteries Plus Bulbs is a family-operated business with 25 years of experience. We are the nation's largest and fastest-growing battery, light bulb, and smartphone/tablet repair franchise with a nationwide network of stores. We offer unmatched service to consumers, businesses, and government entities at both national and local levels.

Our Culture:

We are passionate about what we do, and we have fun in the process. We know that our success can only be attributed to the efforts of our hard-working team members, which is why we offer competitive compensation, excellent benefits, and promote from within. There are always opportunities for both personal and professional development. With a business-casual environment, we encourage open communication and an enjoyable workplace.

A Day in the Life:

As a Customer Service Representative, you will arrive for each shift excited to meet new people and sell products, services, and solutions associated with the Batteries Plus Bulbs operation. You will educate customers on batteries, lighting, and electronic devices, and your sales savviness will assist you in achieving your sales goals by suggesting add-ons and upsells on products. You will also repair customers' cell phones, tablets, and other devices, and test, install, and replace batteries in vehicles, watches, key fobs, cell phones, and more.

Qualifications:

- High school diploma or equivalent
- Must be at least 18 years old
- Strong customer service/retail experience
- Excellent customer service and communication skills
- Ability to work cooperatively and collaboratively with others
- Ability to work under time constraints in a fast-paced and rapidly changing environment

Preferred Qualifications:

- 3-6 months of previous experience repairing cell phones, tablets, and other devices

How to Apply:

If you are a team player with a positive, can-do attitude, excellent communication and interpersonal skills, and a competitive nature that needs to be satisfied, we encourage you to apply for this exciting opportunity. Please fill out our initial 3-minute mobile-friendly application so that we can review your information.

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