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Senior Servicing Manager

2 months ago

Atlanta, Georgia, United States SitusAMC Full time
About the Role

SitusAMC is a leading provider of commercial real estate services, and we're seeking a highly skilled Senior Servicing Manager to join our team. As a key member of our servicing team, you will be responsible for the overall management of an assigned primary servicing function within Situs Asset Management (SAM).

Key Responsibilities
  • Manage Research Requests: Support the asset management team in addressing borrower, investor, or third-party inquiries.
  • Train New Team Members: Develop and implement training programs to ensure new team members are equipped to handle complex servicing tasks.
  • Review Servicing Requirements: Perform a thorough review of mortgage/deed of trust, loan agreement, and commitment letter to determine servicing requirements.
  • Manage Loan Onboarding: Oversee the onboarding process for new loans and modifications, ensuring accuracy within the core servicing system of record.
  • Review Third-Party Reports: Analyze and interpret reports from third-party vendors, including appraisals, site inspections, and seismic reports, to determine property-specific escrow requirements.
  • Manage Communication Flow: Coordinate communication between borrowers, lenders, and clients, as well as the assigned asset manager, as necessary.
  • Manage Monthly Payments: Oversee the monthly payment process, including invoicing, billing statements, and waterfalls.
  • Review Payoff Demands: Verify the accuracy of payoff demands.
  • Manage Property Taxes and Insurance: Work with internal departments to manage property taxes and insurance coverage, including shortages, advances, and forced placements.
  • Prepare Reporting Requirements: Ensure all reporting requirements are met, including investor remittance reporting, maturities, delinquencies, escrow, and taxes.
  • Analyze Legal Documents: Interpret complex legal documents associated with loan administration, including mezzanine loans, multiple facilities, and participants.
  • Develop Policies and Procedures: Establish and implement policies and procedures, monitor their effectiveness, and make changes as needed.
  • Represent SitusAMC: Communicate with internal and external parties to resolve non-compliant issues.
  • Evaluate Resources: Periodically assess resources to ensure goals and deadlines are achievable.
  • Perform Quality Control: Conduct quality control on completed products and communicate results to team members.
  • Stay Up-to-Date: Stay current with changes in industry standards.
  • Develop Client Relationships: Foster relationships with clients and stakeholders, providing regular updates on portfolio performance and investment strategies.
Qualifications and Requirements
  • Bachelor's Degree: A degree in real estate, finance, accounting, business, or an equivalent combination of education and experience.
  • Industry Experience: A minimum of 6+ years of industry experience, typically with 1+ years in a Senior Associate level role or external equivalent.
  • Preferred Experience: Experience in commercial real estate, cash management, loan servicing, and escrow management.
  • Software Skills: A high comfort level with the use of various industry-related software systems.
  • Leadership Skills: Strong leadership skills, with the ability to train and develop team members.
  • Attention to Detail: A strong attention to detail and accuracy.
  • Professionalism: A high degree of professionalism, with the ability to work as a team player.
  • Problem-Solving Skills: A proactive approach to problem recognition and resolution.