Senior Manager

3 weeks ago

Atlanta, Georgia, United States Infosys Full time

Job Summary

The Senior Practice Engagement Manager (Senior Director), Americas is a vital role in the Enterprise services leadership team, with the main goal of driving business development for our Hire to Retire outsourcing services.

Key Responsibilities

  • Lead responses and proposals against client RFXs as a domain expert, collaborating closely with various teams such as solution design, program management, digital solutions team, and transformation consulting groups.
  • Work closely with various sales groups to find opportunities for proactive pursuits with prospective clients.
  • Act as a trusted advisor to client CHROs and HR leaders, and lead conversations with insights and guidance on how to leverage our transformative HR solutions.
  • Understand the client's needs and challenges and engage them in large-scale HR outsourcing and transformation projects.
  • Build strong relationships with CHROs, HR Function and Technology leaders, and Shared Services heads, and ensure their alignment and commitment to Infosys solution and capability.
  • Be a trusted transformation partner for CXOs and help them achieve their strategic objectives.
  • Co-lead the HR including Payroll outsourcing and transformation pursuits with the Sales anchors and ensure a high-quality winning proposal is submitted to the clients.
  • Respond to both proactive sales threads initiated by sales team or reactive responses to RFXs received for HR and payroll services.
  • Engage with client leaders, understand their requirements, address them in the proposal, present the proposals, take client feedback and improve proposals.
  • Be part of the senior governance team for services transition and transformation projects and ensure their successful delivery.
  • Provide domain leadership and guidance to various HR engagements in Americas as required.
  • Create and deliver high-quality content for webinars and whitepapers to showcase Infosys thought leadership in the HR domain.
  • Participate/lead Analyst RFIs and Surveys to ensure Infosys is favorably placed in the market and improves its position year on year.
  • Coach, review work and mentor junior team members who are part of the pursuit teams and develop their skills and capabilities.
  • Take part in or lead cross-functional initiatives across the organization to support the unit's goals.

Requirements

  • Bachelor's degree or foreign equivalent required from an accredited institution.
  • Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • 14 years of experience, with strong sales/relationship management/account management experience.

Preferred Qualifications

  • A deep knowledge of the Hire to Retire HR functions and latest trends and best practices in the transformation of HR outsourcing services.
  • The ability to interpret client requirements and vision for HR department and articulate the same into outsourcing and transformation solution win themes while creating the proposals.
  • A proven track record of providing CHRO advisory services and delivering value-added outcomes.
  • A good understanding of digital/AI solutions and how they can enhance the HR functions.
  • The ability to communicate effectively with senior stakeholders and influence their decisions.
  • Excellent solution/proposal presentation preparation and delivery skills.
  • The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously.
  • Flexibility to work in varied time zones to collaborate with globally spread teams internally and client stakeholders for multi-national clients.

Note

Applicants for employment in the U.S must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Work Model

This role is a hybrid role, based near one of the Infosys BPM offices, with the ability to work from home or the office when not on client site.

This role will require business travel required to be onsite at the client's locations across the Americas.

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