Customer Service Leadership Position

3 weeks ago


Bradenton, Florida, United States United Placement Group Full time

Overview: United Placement Group is seeking a Customer Service Leadership Position to lead our dynamic call center team. As a Call Center Manager, you will be responsible for overseeing daily operations, managing personnel, and ensuring maximum efficiency within our call center. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

">
  • Responsibilities:
  • Manage a team of call center representatives, providing guidance, support, and training to ensure high performance and customer satisfaction.
  • Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
  • Develop and implement process improvements to enhance team efficiency and effectiveness.
  • Collaborate with management to set daily operational goals that align with company objectives.
  • Conduct regular coaching sessions to enhance team skills and address performance issues.

Requirements:

  • Bachelor's degree in Business, Communications, or a related field.
  • Minimum of 6 years of experience in a call center environment, with at least 2 years in a managerial role.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills.
  • Proficiency in call center software and MS Office Suite.

Salary: $90,000 - $120,000 per year based on experience and qualifications.

Location: United States



  • Bradenton, Florida, United States United Placement Group Full time

    Job OverviewUnited Placement Group is seeking an accomplished Customer Service Leadership Position holder to spearhead our customer-facing initiatives. As a key member of our team, you will be responsible for driving results, improving customer satisfaction, and fostering a positive work environment.Primary Responsibilities:Hiring and Development: Recruit,...


  • Bradenton, Florida, United States Mavis Tire Supply Full time

    Job DescriptionWe are seeking an experienced Automotive Store Leader to join our team at Mavis Tires & Brakes in Bradenton, FL. As a key member of our management team, you will be responsible for overseeing the daily operations of the store, including managing a team of technicians, maintaining a high level of customer satisfaction, and meeting sales...


  • Bradenton, Florida, United States Arizona College of Nursing Full time

    About the TeamWe are seeking a talented and motivated professional to join our dynamic admissions team as an Assistant Director of Admissions. As a key member of our team, you will have the opportunity to make a meaningful contribution to the success of our students and the Arizona College of Nursing community.Job ResponsibilitiesDevelop and implement plans...


  • Bradenton, Florida, United States YMCA of Southwest Florida Full time

    Position Description:The YMCA of Southwest Florida is seeking an experienced Exercise Leadership Position to design and deliver high-quality fitness programs for our members.About the Job:This part-time position requires physical activity, including manual dexterity, hand and eye coordination, and the ability to lift 50 pounds. The individual must have...


  • Bradenton, Florida, United States Service Minds, Inc. Full time

    Job SummaryWe are seeking a skilled Customer Service Coordinator to join our team at Service Minds, Inc. This role will be responsible for coordinating between customers and service technicians, ensuring smooth operations and timely service delivery.Key Responsibilities:Customer Service: Provide exceptional customer service by addressing inquiries, offering...


  • Bradenton, Florida, United States Centerstone Full time

    About UsAt Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity, and Empowerment are at the heart of every interaction at Centerstone, particularly rooted in our beliefs toward diversity and inclusion. We are committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe,...


  • Bradenton, Florida, United States Service Minds LLC Full time

    Job OverviewWe are seeking a highly skilled In-Office Dispatcher to join our team at Service Minds LLC. This role is responsible for coordinating between customers and service technicians, ensuring smooth operations and timely service delivery.The ideal candidate will have experience in dispatch operations, preferably within a service-oriented industry, and...


  • Bradenton, Florida, United States Gordon Food Service Full time

    Job Description and RequirementsWe're looking for a motivated and customer-focused individual to join our team as a Part Time Store Associate. Key responsibilities include providing superior customer service, multitasking, working independently or in a team setting, and meeting basic math and computer skills requirements. You should be able to lift up to 50...


  • Bradenton, Florida, United States Gordon Food Service Full time

    Requirements and BenefitsAble to provide superior customer serviceAble to multitask and work on your own or within a teamBasic math and computer skills requiredAble to lift up to 50 lbsWith an estimated salary of $13-$15 per hour, this role offers a great opportunity to start your career in retail sales and customer service. We pride ourselves on our...


  • Bradenton, Florida, United States Smitty's Service Inc Full time

    Cashiers and Sandwiches Crew: The Perfect Fit">Are you a people person with a passion for making sandwiches? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect role for you!">About the Job:">As a member of our team, you'll be responsible for greeting and thanking every customer with a smile,...


  • Bradenton, Florida, United States United Placement Group Full time

    Customer Service Manager Job DescriptionUnited Placement Group is seeking a highly skilled Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for driving customer satisfaction and operational efficiency in our call center environment.About the Role:Develop and implement strategies to improve customer...


  • Bradenton, Florida, United States Cricket Wireless Authorized Retailer Full time

    Job OverviewA challenging role has arisen at our Cricket Wireless Authorized Retailer in Orlando, FL. We are seeking a highly motivated and results-driven Store Manager to lead our sales team and drive store growth.As a Store Manager, you will be responsible for overseeing the day-to-day operations of the store, managing the sales team, and ensuring...


  • Bradenton, Florida, United States Crunch Fitness - CR Holdings Full time

    About the CompanyCrunch Fitness is a leading franchisee of Crunch Fitness, rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Texas, and Tennessee.We offer a comprehensive fitness offering and affordable price point, making us a leader in the fitness industry. Our company culture values 'No Judgments' and we strive to create a...

  • Store Leadership Role

    2 weeks ago


    Bradenton, Florida, United States Aldi Inc. Full time

    Job Summary: We are seeking a highly motivated and experienced Lead Store Associate to join our team. This is a full-time position that requires strong leadership skills, excellent customer service abilities, and the capacity to work independently and as part of a team.Key Responsibilities:Sales Floor Operations: Ensure the sales floor is well-organized,...


  • Bradenton, Florida, United States Sprouts Farmers Market Full time

    Head Cashier Position OverviewWe are seeking an accomplished retail leader to join our team as a Head Cashier at Sprouts Farmers Market. This is a fantastic opportunity to grow your career and work in a dynamic environment.Main ResponsibilitiesThe ideal candidate will be responsible for:Coaching and developing a team of cashiers to achieve high performance...


  • Bradenton, Florida, United States United Placement Group Full time

    About United Placement Group:United Placement Group is committed to providing top-notch services to its clients and partners. As a leading provider of recruitment and staffing solutions, we strive to match the best candidates with the most suitable positions.Job Overview:This Call Center Manager position offers an exciting opportunity for a motivated...


  • Bradenton, Florida, United States United Placement Group Full time

    About UsWe are United Placement Group, a dynamic and collaborative company dedicated to delivering outstanding customer service. Our mission is to foster a supportive and innovative workplace where our employees can thrive.Job DescriptionWe are seeking a skilled Call Center Manager to join our team. In this role, you will be responsible for leading our call...


  • Bradenton, Florida, United States HCA Florida Blake Hospital Full time

    Nurse Manager Burn and Wound Clinic Job OpportunityHCA Florida Blake Hospital is a leading healthcare institution seeking a dedicated and experienced Nurse Manager to oversee the Burn and Wound Clinic. As a manager, you will be responsible for providing exceptional patient care, ensuring high-quality services, and fostering a positive work environment.Job...


  • Bradenton, Florida, United States Drybar Shops Full time

    Drybar Shops is dedicated to providing an exceptional experience for our clients. As a CUSTOMER SERVICE REPRESENTATIVE LEAD, you will play a critical role in ensuring that our customers receive the highest level of service and support. We are looking for someone with excellent communication skills, who is able to multitask and prioritize tasks...


  • Bradenton, Florida, United States Family Dollar Full time

    As a Store Manager at Family Dollar, you will provide exceptional leadership and sales management in all aspects of managing our store. This is an amazing opportunity to build a limitless career with a stable and growing company.We offer full and part-time positions, competitive wages, training, and benefits.The ideal candidate will be responsible for...