Customer Service Leadership Position
3 weeks ago
Overview: United Placement Group is seeking a Customer Service Leadership Position to lead our dynamic call center team. As a Call Center Manager, you will be responsible for overseeing daily operations, managing personnel, and ensuring maximum efficiency within our call center. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
">- Responsibilities:
- Manage a team of call center representatives, providing guidance, support, and training to ensure high performance and customer satisfaction.
- Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
- Develop and implement process improvements to enhance team efficiency and effectiveness.
- Collaborate with management to set daily operational goals that align with company objectives.
- Conduct regular coaching sessions to enhance team skills and address performance issues.
Requirements:
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 6 years of experience in a call center environment, with at least 2 years in a managerial role.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Proficiency in call center software and MS Office Suite.
Salary: $90,000 - $120,000 per year based on experience and qualifications.
Location: United States
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