Housing Support Specialist
12 hours ago
Catholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a compassionate and culturally aware individual to work as a Housing Support Representative II at our Higher Ground-St Paul location.
Job Summary:The Housing Support Representative will act as a liaison and provide superior customer service while assisting residents, outside agency providers, and vendors. Under general supervision, maintains a clean, safe, and secure environment for residents by providing referral information on a wide variety of topics. Assists in resolution and de-escalation of emerging problems or situations that residents may face. Ensures that rules and policies are consistently enforced.
Key Responsibilities:- Manage incoming calls and respond to resident inquiries in a timely and professional manner.
- Assist residents with maintenance requests, complaints, grievances, resources, and referrals.
- Enforce visiting policy and process, ensuring a safe and secure environment for residents.
- Provide quality service and support in various areas, including but not limited to, maintenance requests, complaints, grievances, resources, and referrals.
- Administer medications according to established procedures and guidelines.
- Utilize conflict resolution and de-escalation skills to defuse crisis situations, as required.
- Complete regular rounds, checking all exits, fire doors, and common areas, as well as monitoring residents' activities in common areas to ensure safety and security.
- Respond and handle issues in the best interest of the resident, building, and organization by regular identification of opportunities that positively impact the resident's experience.
- Assist Property Manager with running reports, completing forms, document management, and data entry, as required.
- Responsible for reviewing and ensuring the relevance, accuracy, and timeliness of data and reporting for purposes of accountability and client outcomes.
- Ability to work with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.
- High school graduate or equivalent.
- Ability to work with culturally diverse populations who are experiencing serious life challenges; chemical dependency work experience preferred.
- Developed sense of integrity and commitment to resident/tenant and customer satisfaction required.
- Ability to accurately enter data into computer system for reporting purposes.
- Good communications skills, verbal and written required.
- Minimum of 1 year of related experience; post-secondary education preferred.
- Minimum of 1 year experience with culturally diverse populations who are experiencing serious life challenges; chemically dependency work experience preferred.
CPR certification required. No driving or operating specialized machinery required. Ability to walk or stand for less than 2 hours per shift. Lifting up to 25lbs without assistance not required. Lifting up to 50lbs without assistance not required. Physically restraining clients not required.
Catholic Charities of the Archdiocese of St Paul and Minneapolis is an equal opportunity employer.
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