Customer Experience Research Lead
1 day ago
About Us:
We are a network of public charter schools in New York City, dedicated to providing a high-quality education to every student, regardless of zip code or economic status.
Job Description:
We are seeking a highly skilled Customer Experience Researcher to join our team. As a key member of our customer experience department, you will be responsible for delivering exceptional customer service by understanding customer needs, behaviors, and preferences.
The ideal candidate will have 5+ years of professional experience in design research, with a strong background in product management and innovation. You should be proficient in CX, UX, and UI design principles, with excellent analytical, interpersonal, written, and verbal communication skills.
Responsibilities:
- Conduct observational and design research to study customer needs and behaviors
- Review existing research on competitors, target customer segments, geographies, and new markets
- Help concept owners articulate clear hypotheses
- Design qualitative research efforts to test and prove/disprove hypotheses
- Implement research projects from inception to completion, including RFP management and vendor selection
- Share insightful findings with Success Academy CX stakeholders
Requirements:
- Bachelor's degree in Design or related fields; advanced degree preferred
- 5+ years of professional experience in design research
- Experience and understanding of product management and innovation
- Proficiency with CX, UX, and UI design principles
- Excellent analytical, interpersonal, written, and verbal communication skills
Compensation:
Annual Salary: $90,000 - $130,000
This is a competitive salary range, commensurate with experience.
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