Customer Experience Researcher Position

2 days ago


New York, New York, United States Success Academy Charter Schools Full time
Job Title: Customer Experience Researcher

We are seeking a highly skilled and experienced Customer Experience Researcher to join our team at Success Academy Charter Schools. As a key member of our customer experience team, you will be responsible for conducting research to understand the needs and behaviors of our customers, as well as identifying opportunities for improvement.

The successful candidate will have a strong background in research, with a minimum of 5 years of experience in design research. You will also have excellent analytical, interpersonal, written, and verbal communication skills, as well as proficiency in Microsoft Office Suite. In addition, you should have a bachelor's degree in Design or a related field, with an advanced degree preferred. Salary Range: $90,000 - $130,000 annually.

About the Job:
This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of product management and innovation. You will work closely with our CX stakeholders to share insightful findings and support iteration of concept vision and requirements in response to research insights.

Key Responsibilities:
* Conduct observational and design research to study both latent and explicit needs of prospects and existing clients.
* Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets.
* Help concept owners articulate clear hypotheses.
* Design qualitative research efforts to test and prove/disprove hypotheses.
* Implement research projects from inception to completion, including RFP management, vendor selection, data integrity, and ensuring excellence in insights.

Benefits:
* Competitive salary range: $90,000 - $130,000 annually.
* Full benefits program, including medical, dental, and vision insurance, as well as a 401(k) plan.
* Opportunities for professional growth and development.

Contact Us:
Please submit your resume and cover letter outlining your qualifications and experience. We are an equal opportunity employer and value diversity at our organization.

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