Policy Services Coordinator

2 days ago


St Louis, Missouri, United States Safety National Full time
{"title": "Policy Services Assistant", "description": "Role Overview

As a Policy Services Assistant at Safety National, you will play a vital role in supporting the Account Services Department in maintaining exceptional customer service standards. Your responsibilities will include assisting callers via phone interactions, distributing documents to customers, and producing state-required posting notices.

Key Responsibilities
  • Assist the Account Services Department in maintaining established customer service standards by responding to requests in a timely manner
  • Monitor, prioritize, and timely route policy transaction and service-related requests, recording applicable information into a database record
  • Distribute policy transactional documents to appropriate parties and log in applicable systems
  • Handle and distribute the department's incoming mail and returned mail as established by unit policy
  • Monitor and order department supplies and paper stock for state poster notices
Requirements
  • High School diploma or equivalent required, college degree or 1-2 years of office experience preferred
  • Ability to prioritize, switch tasks, be a self-starter, and take direction from many sources
  • Must be able to work in a team environment
  • Ability to prioritize tasks and work on multiple items simultaneously
What We Offer

Safety National is committed to fair, transparent pay and strives to provide competitive, market-based compensation. The target salary range for this position is $39,000 to $55,000. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience, and geographic location.

We also offer a comprehensive total rewards package, including incentive award bonuses, an annual holiday bonus, and profit-sharing contributions. Other exceptional benefits include generous healthcare coverage, a 401(k) match, enhanced paid caregiver leave, and family-forming benefits for adoption, surrogacy, and fertility. We promote balance by offering a hybrid working environment and several employee appreciation events throughout the year.", "company": "Safety National"}



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