Clinical Operations Supervisor

2 weeks ago

Truckee, California, United States Tahoe Forest Health Full time
Bargaining Unit: Non Represented - Supervisor

Rate of Pay: $29.77/hour + DOE

Overview
The Clinical Operations Supervisor is tasked with overseeing all facets of daily management within the designated clinic.

Key Responsibilities
  • Directs all elements of daily clinic management for the assigned facility, ensuring the provision of exceptional clinical quality and customer service to patients in a cost-efficient manner.
  • Maintains ongoing communication with physicians and staff throughout the day to guarantee optimal coordination in the delivery of healthcare services.
  • Conducts interviews, aids in training, and supervises all front and back office personnel within the clinic.
  • Assists the Director with the Just Culture initiative and employee termination processes as necessary.
  • Ensures adequate staffing levels in the clinic based on physician schedules, collaborating with other supervisors to adjust staffing resources as required.
  • Conducts probationary and annual performance evaluations for all clinic staff in partnership with the MSC Manager.
  • Manages timekeeping processes for the clinic.
  • Reviews daily physician schedules to ensure appropriate visit durations and types, working with front office staff to enhance patient access.
  • Implements operational adjustments in the clinic as directed by the MSC Manager in collaboration with the Director.
  • Acts as the MSC representative on committees, task forces, or project teams as directed, completing or coordinating assigned tasks.
  • Ensures compliance with regulations and readiness for surveys within the clinic.
  • Collaborates with the Director and Patient Financial Services Manager to guarantee accurate charge capture, compliance, and optimal revenue cycle management.
  • Assists the Director in coordinating operational aspects of provider transitions within the clinic.
  • Facilitates the development of an efficient referral workflow that enhances communication across departments.
  • Addresses customer complaints or escalates them to the Director as appropriate.
  • Serves as the site expert for all software utilized in managing clinic operations.
  • Educates staff on effective software usage and troubleshoots issues, coordinating with IT as necessary.
  • Orders medical and office supplies for the clinic.
  • Monitors clinic staffing and expenditures for budget compliance, providing justifications for necessary overtime or unbudgeted expenses.
  • Oversees end-of-day cash accounting procedures for the clinic.
  • Monitors and manages work queues assigned to the clinic.
  • Ensures accurate processing of medical record requests.
  • Participates in quarterly operational reviews of the practice as initiated by MSC leadership.
  • Engages in both front and back office responsibilities.
  • Contributes to the department's quality improvement initiatives.
  • Maintains all departmental records and documentation.
  • Exemplifies System Values in performance and behavior.
  • Adheres to System policies and procedures.
  • Other responsibilities as assigned.
Qualifications
To excel in this role, an individual must effectively perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Supervisory Responsibilities
Exhibits supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning, coaching, counseling, and disciplining employees; managing scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

Minimum Education/Experience
Completion of a certificate program from a college or vocational school or 6 months to 1 year of relevant experience.

Required Licenses/Certifications
BLS: Employee will be enrolled in the Resuscitation Quality Improvement (RQI) Basic Life Support (BLS) Entry or Prep Curriculum (depending on previous BLS certification). - Within 3 months of hire into the position.

Other Experience/Qualifications

Required:
  • A willingness to receive on-the-job training for previously unlearned duties is essential.
  • Knowledge of medical terminology is required, along with familiarity with medical documents and chart components.
Preferred:
  • Bi-lingual Spanish.

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