Customer Success Account Manager

4 weeks ago


Philadelphia, Pennsylvania, United States Impilo Full time
Account Manager Role Summary

We are seeking an experienced Account Manager to play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the challenges and opportunities in remote patient monitoring.

Key Responsibilities:
  • Develop and Grow Customer Relationships: Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levels.
  • Main Point of Contact: Act as the main point of contact and manage all aspects of assigned accounts.
  • Customer Needs and Objectives: Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively.
  • Product Adoption and Integration: Drive the adoption and integration of our products by providing ongoing support and education to clients.
  • Customer Satisfaction and Retention: Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
  • Negotiate Contracts: Negotiate contracts and close agreements, ensuring all client needs are met.
  • Regular Reports: Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
  • Stay Up-to-Date: Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.
  • Expertise: Understand Impilo processes and products in order to remain the expert to the customer.
  • Business Growth Opportunities: Identify opportunities to grow business relationships within existing accounts.
  • Collaboration: Collaborate with the sales team to identify and grow opportunities.
Requirements:
  • Bachelor's Degree: Bachelor's degree in Business Administration, Health Administration, or related field.
  • Account Management Experience: 2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors.
  • Digital Health Understanding: Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery.
  • Interpersonal Skills: Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.
  • Communication Skills: Excellent listening, negotiation, and presentation abilities.
  • Professionalism: Strong verbal and written communication skills.
  • Confidentiality: High degree of professionalism and ethical understanding, particularly in handling confidential information.
  • Independence: Ability to work independently in a fast-paced startup environment.
  • Travel: Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.
What We Offer:
  • Dynamic Environment: A dynamic, innovative, and supportive environment to grow your career.
  • Competitive Package: Competitive salary and benefits package.


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