Customer Success Account Manager
4 weeks ago
We are seeking an experienced Account Manager to play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the challenges and opportunities in remote patient monitoring.
Key Responsibilities:- Develop and Grow Customer Relationships: Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levels.
- Main Point of Contact: Act as the main point of contact and manage all aspects of assigned accounts.
- Customer Needs and Objectives: Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively.
- Product Adoption and Integration: Drive the adoption and integration of our products by providing ongoing support and education to clients.
- Customer Satisfaction and Retention: Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
- Negotiate Contracts: Negotiate contracts and close agreements, ensuring all client needs are met.
- Regular Reports: Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
- Stay Up-to-Date: Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.
- Expertise: Understand Impilo processes and products in order to remain the expert to the customer.
- Business Growth Opportunities: Identify opportunities to grow business relationships within existing accounts.
- Collaboration: Collaborate with the sales team to identify and grow opportunities.
- Bachelor's Degree: Bachelor's degree in Business Administration, Health Administration, or related field.
- Account Management Experience: 2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors.
- Digital Health Understanding: Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery.
- Interpersonal Skills: Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.
- Communication Skills: Excellent listening, negotiation, and presentation abilities.
- Professionalism: Strong verbal and written communication skills.
- Confidentiality: High degree of professionalism and ethical understanding, particularly in handling confidential information.
- Independence: Ability to work independently in a fast-paced startup environment.
- Travel: Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.
- Dynamic Environment: A dynamic, innovative, and supportive environment to grow your career.
- Competitive Package: Competitive salary and benefits package.
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