Memorial Service Coordinator

1 week ago

Rio Rancho, New Mexico, United States Park Lawn Memorial Group, LLC. Full time
Job Overview

Why Choose Park Lawn Memorial Group, LLC?

Commitment to Service

  • Our team members exhibit a strong dedication to our core values, ensuring respect for families, the profession, and individuals.
  • Collaborate with industry-leading professionals in the funeral and cemetery sectors.

Employee Benefits

  • Financial assistance programs that support employee education and development in relevant fields.
  • Comprehensive Health and Welfare Plans, along with savings account options, tailored to meet personal needs and enhance well-being.
  • Attractive 401k and Roth Retirement Plan options for both full-time and part-time employees, including a company match.
  • A variety of vacation, personal, and sick days, emphasizing the importance of physical and emotional well-being.
  • Employee discounts on services and merchandise to assist our team members during their times of need.

Company Culture

  • We uphold values of honesty, integrity, ethical behavior, and personal growth.
  • Our roots in the community allow us to provide a personal touch to every family we serve.
  • We believe in the significance of funeral and cemetery services, leveraging decades of experience to ensure the best possible experience for families.

Position Summary

The Memorial Service Coordinator is responsible for various tasks throughout the funeral and memorialization process, assisting Funeral Directors and staff to ensure that services are conducted seamlessly and that the expectations of client families and their guests are met.

Key Responsibilities

  • Welcome and guide client families and their guests to the appropriate chapel for services.
  • Direct visitors to the guest book and provide memorialization materials as required.
  • Address inquiries and assist with the needs of client families, their guests, and other visitors during visitation and memorial events.
  • Receive and arrange flowers in chapels.
  • Ensure refreshments are available for client families and their guests.
  • Maintain cleanliness and readiness of public areas such as lobbies, chapels, restrooms, and reception areas before and after scheduled services.
  • Oversee parking arrangements for family and ceremonial vehicles during formal processions.
  • Assist in directing and transporting families and attendees to service locations outside of the funeral home.
  • Actively represent the business within the community to foster trust and loyalty.
  • Uphold a professional, honest, and ethical demeanor at all times.
  • Maintain a polished personal appearance while performing duties or representing the organization.
  • Other responsibilities as assigned.

Required Skills and Qualifications

  • Customer service orientation.
  • Effective communication skills.
  • Teamwork and collaboration.
  • Social awareness and perceptiveness.
  • Strong time management abilities.

Education and Experience

  • A four-year degree or an equivalent combination of education and experience is preferred.
  • At least one year of experience in funeral arranging is preferred.

Additional Qualifications

  • Fluency in English is required; bilingual skills are a plus.
  • Professional and courteous demeanor in accordance with employer standards.
  • Willingness to engage in community involvement to enhance market share.
  • Ability to empathize with client families and demonstrate patience in emotionally sensitive situations.
  • Capacity to respond effectively to the requests of client families and their guests.
  • Professionalism when addressing complaints or dissatisfaction.
  • Maintain a positive work environment through organization and communication.
  • Ability to manage multiple tasks, prioritize effectively, and exercise sound judgment.
  • Capability to work independently with minimal supervision.

Physical Demands and Work Environment

  • Most duties are performed in an indoor office setting, with some tasks conducted outdoors.
  • Outdoor responsibilities may involve exposure to varying weather conditions and natural elements.
  • Equipment utilized includes computers, fax machines, copiers, multi-line phone systems, and more.
  • Regular physical activities include climbing, sitting, standing, bending, kneeling, and lifting up to 25 pounds.
  • Occasional exposure to chemicals and/or bloodborne pathogens, with a low risk level.
  • Overtime may be required on occasion.

Travel Requirements

  • This position may involve up to 10% travel, primarily local and during business hours.

Other Responsibilities

This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

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