Corporate IT Help Desk Agent

4 days ago


League City, Texas, United States theITSC Full time

The Corporate IT Help Desk Agent role at theITSC offers a unique opportunity to work in a fast-paced, dynamic environment and provide top-notch technical support to Fortune 1000 companies. With a competitive salary of $**40,000 - $55,000** per year and opportunities for growth and professional development, this role is perfect for someone who is passionate about delivering exceptional customer service and troubleshooting complex technical issues.

We're looking for an individual with excellent communication skills, a strong attention to detail, and the ability to work effectively in a remote environment. As a Corporate IT Help Desk Agent at theITSC, you will be responsible for providing high-quality technical support to our clients via phone, email, and chat. This includes troubleshooting software and hardware issues, resolving technical problems, and documenting all steps taken.

In addition to your technical skills, we're looking for someone who is able to communicate complex technical information in a clear and concise manner. You will be working closely with our team of experts to resolve technical issues and provide solutions to our clients.

The ideal candidate will have a strong understanding of computer systems, networks, and security protocols, as well as experience with various software applications, including Microsoft Office and Adobe Creative Cloud. A CompTIA A+ certification or equivalent experience is required.


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