Corporate IT Support Agent
3 weeks ago
TheITSC is an industry-leading provider of expert technical support for Fortune 1000 companies. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
Job Description:
As a CORPORATE IT SUPPORT AGENT, you will be responsible for providing high-touch, white-glove support for corporate IT, business software, and mobile devices. You will work from home and have multiple schedule options available. Your duties will include:
- Providing technical assistance via phone to clients with various issues related to Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, Adobe Creative Cloud applications, Windows operating systems, and mobile devices.
- Familiarizing yourself with server environments, standard network arrangements, and security concepts.
- Working collaboratively with colleagues to provide exceptional customer support and being a resource for sharing knowledge.
Skills and Qualifications:
To be successful in this role, you should have a strong understanding of technical details and the ability to explain complex concepts in a clear, non-technical manner. CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are highly valued. Bilingual in Spanish or French is an asset. The ability to learn new applications quickly and certify in numerous software applications is also beneficial.
Salary Range:
$50,000 - $65,000 per year, depending on experience.
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