Membership Engagement Specialist

3 weeks ago


League City, Texas, United States Crunch Fitness Full time
Foster Exceptional Experiences at Crunch Fitness

A Fitness Club Ambassador creates a positive atmosphere for team members and members alike. They are passionate about fitness and dedicated to delivering outstanding service.

Essential Responsibilities:
  • Welcome all members & guests warmly, ensuring consistent execution of the Crunch SLA process.
  • Collaborate with colleagues to promote membership sales, retail, and tanning product sales.
  • Highlight membership perks, including tanning, group fitness, small group training, and childcare.
  • Satisfy new member enrollment expectations, incorporating guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
  • Efficiently manage member check-ins, addressing any issues that arise.
  • Provide helpful responses to phone inquiries.
  • Communicate special events to members and guests.
  • Support member requests or escalate to management as needed.
  • Maintain a professional demeanor and stay up-to-date on club facilities, services, programs, and operating hours.
  • Ensure a well-maintained workspace.
  • Navigate all front desk areas, including check-in, Relax & Recover, guest services, and membership sales.
  • Complete opening and closing tasks effectively.
Job Requirements:
  • Desirable: Previous experience in a customer-facing role.
  • Strong communication and writing skills are necessary.
  • Proven customer service capabilities.
  • CPR/AED certification is obligatory (achievable within 30 days of employment).
Salary and Benefits:

$12-14/hour + Commission

Employee Perks:
  • PTO
  • Health insurance coverage for full-time employees (health, dental, vision).
  • Basic Life and AD&D insurance.
  • HSA.
  • Short-term disability insurance.
  • Complimentary gym membership.


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