Wellness Program Coordinator

3 weeks ago


League City, Texas, United States Massage Envy Full time

About Us

Massage Envy Bay Colony is dedicated to providing exceptional customer experiences and promoting total body care. Our team is passionate about helping others achieve their wellness goals, and we're seeking individuals who share our values to join our team.

Job Summary

We're seeking a detail-oriented and customer-focused Sales & Customer Service Associate to join our front desk team. As a key member of our team, you will be responsible for delivering outstanding customer experiences, promoting our wellness programs, and driving sales growth.

Key Responsibilities:

  • Deliver exceptional customer service to clients, addressing their needs and concerns in a professional and empathetic manner.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Grow and retain a client base both in-person and through phone/email outreach.
  • Assist with filing, laundry, inventory, and any other front desk duties specific to the location.

Requirements:

  • A high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.

Compensation:

We offer a competitive hourly rate of $12/hour plus bonuses and commissions, making this an attractive opportunity for individuals looking to grow their career in the wellness industry.



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