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Customer Service Representative

1 month ago

Texas USA, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.

Our team is passionate about providing exceptional customer experiences, and we're looking for talented individuals to join us in this mission.

Job Summary

We are seeking a highly motivated and customer-focused Client Service Associate to join our team in Brownsville, TX.

As a Client Service Associate, you will be responsible for delivering exceptional service to our high-value customers, providing best-in-class solutions to grow customer relationships, and identifying opportunities to enhance the customer experience.

Key Responsibilities
  • Deliver exceptional service to customers via phone and chat channels.
  • Provide accurate information and assistance to customers regarding their credit card accounts, products, and services.
  • Identify and resolve customer issues efficiently while adhering to company policies and procedures.
  • Educate customers on the features and benefits of credit card and savings products and services.
  • Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
  • Maintain accurate records of customer interactions and transactions in our systems.
  • Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence.
Requirements
  • High School diploma or GED.
  • 1+ year related customer service-related experience (Preferred credit card customer service).
  • Strong computer efficiency and ability to navigate multiple systems simultaneously.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathetic demeanor and genuine desire to help others.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
  • 2+ years of solid working knowledge of all Customer Service functions within a contact center.
  • Demonstrated ability to understand and clearly explain complex concepts in a customer-centric manner.
  • Ability to de-escalate customer issues and provide best-in-class service.

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow with a dynamic company, we encourage you to apply for this exciting opportunity.