Healthcare Customer Service Representative

4 weeks ago

Texas USA, United States TaskUs Full time
About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands. We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.

We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally.

We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does a Customer Service Representative really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles and Responsibilities:
  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
  • Navigate internal and external documentation and resources to provide world-class service;
  • Identify and escalate priority or unresolved issues to appropriate internal teams;
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
  • Participate in all mandated internal and external training and/or seminars;
  • Get to know, understand, and comply with TaskUs' policies and procedures;
Requirements:

Contact Center Experience: minimum 1 year or equivalent customer service experience;

Work history that consistently demonstrates commitment and achievement;

Able to adapt to program changes driven by the rapid evolution of our client's services and the healthcare marketplace;

Must possess exceptional verbal communication skills;

Ability to speak with confidence and conviction to help people make positive enrollment decisions;

Ability to use feature-benefit examples to educate callers;

Fluency in English required;

Must be able to type 35 words per minute with 90% accuracy;

Must be able to multitask to make effective use of various online resources and platforms;

Must adhere to regulatory requirements to protect patient safety;

Previous healthcare experience and HIPAA training is preferred;

Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience;

What's in it for you?
  • Competitive salary;
  • Great benefits package;
  • Professional growth opportunities with the chance to learn from many different functions;
  • A fun and inclusive workplace;
About Us

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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