Desktop Support Specialist
3 days ago
Tricon Residential is a leading provider of single-family rental homes and multi-family apartments in the U.S. and Canada. We are committed to enriching the lives of our employees, residents, and local communities.
As a Desktop Support Specialist, you will play a critical role in providing technical assistance and support to our organization's end-users. You will be responsible for troubleshooting and resolving hardware, software, and network issues for desktops, laptops, and peripherals.
Key Responsibilities:- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve hardware, software, and network issues
- Conduct remote troubleshooting and utilize diagnostic tools to identify and resolve issues efficiently
- Analyze user problems and provide accurate and timely solutions
- Document, track, and monitor incidents to ensure timely resolution
- Collaborate with other IT teams to address complex issues and improve overall system performance
- Communicate effectively with end-users to ensure a positive and professional experience
- Strong technical knowledge of network and PC operating systems
- Strong technical knowledge of current network hardware
- Excellent verbal and written communication skills
- Ability to handle a fast-paced environment and prioritize tasks
- BS/BA in Information Technology, Computer Science, or a related field (preferred)
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar (a plus)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
- Frequently required to sit, talk, and hear
- Occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, or crouch
- Occasionally lift and/or move up to 50 pounds
- Vision abilities required by this job include close vision, distance vision, and depth perception
At Tricon Residential, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. We aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
Salary Range: Placement within this compensation range will be determined by the candidate's knowledge, experience, and skills. $48,000 - $73,100.00
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