Desktop Support Specialist

2 weeks ago


Tustin, California, United States Tricon Residential Full time
Job Title: Desktop Support Specialist

Tricon Residential is a leading provider of single-family rental homes and multi-family apartments in the U.S. and Canada. We are committed to enriching the lives of our employees, residents, and local communities.

Job Summary

The Desktop Support Specialist plays a critical role in providing technical assistance and support to our organization's end-users. The ideal candidate will have a strong foundation in desktop support, excellent problem-solving skills, and a dedication to delivering top-notch customer service.

Key Responsibilities
  • Provide technical assistance and support to end-users through various channels, including phone, email, and in-person.
  • Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
  • Conduct remote troubleshooting to diagnose and resolve technical problems.
  • Analyze user problems and provide accurate and timely solutions.
  • Document, track, and monitor incidents to ensure timely resolution.
  • Install, configure, and update software applications.
  • Perform hardware upgrades, replacements, and maintenance.
  • Provide basic training to end-users on IT systems, applications, and best practices.
  • Maintain accurate documentation of IT assets, configurations, and user support activities.
  • Collaborate with other IT teams to address complex issues and improve overall system performance.
Requirements
  • Strong technical knowledge of network and PC operating systems.
  • Strong technical knowledge of current network hardware.
  • Excellent verbal and written communication skills.
  • Ability to handle a fast-paced environment and prioritize tasks.
Preferred Qualifications
  • BS/BA in Information Technology, Computer Science, or a related field.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently required to sit, talk, and hear. Occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, or crouch. Occasionally lift and/or move up to 50 pounds.

Vision abilities required by this job include close vision, distance vision, and depth perception.



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