International Guest Services Representative

4 weeks ago


Miami FL USA, United States Norwegian Cruise Line Full time
Job Summary

We are seeking a highly skilled and multilingual International Guest Services Representative to join our team on board our cruise ships. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Assist guests with special requests, including language translation and cultural support
  • Work closely with the Group Services Coordinator and Guest Service Manager to handle special requests and events
  • Communicate with guests in their native language to provide a seamless and enjoyable experience
  • Assist with daily operations at the Guest Services Desk, including answering questions and providing information to guests
  • Participate in embarkation, disembarkation, and port talks to ensure a smooth and enjoyable experience for our guests
Requirements
  • Intermediate to advanced level of English and at least one other language (such as German, Spanish, Russian, French, or Italian)
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic knowledge of Microsoft Word, Excel, and other software applications
  • Previous experience in hospitality or customer service is an asset
About Us

Norwegian Cruise Line Holdings Ltd. is a leading global cruise company that operates the Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands. We are committed to providing exceptional service and creating unforgettable experiences for our guests.



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