Guest Experience Representative
3 months ago
The Miami HEAT and Kaseya Center are hiring for Guest Experience Representatives that serve as liaison between the Kaseya Center guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Essential duties include but are not limited to:
- Greets and directs guests as needed inside and outside the facility.
- Deal with customer concerns, safety issues, and complaints in a timely manner.
- Document guest suggestions, complaints and various issues at every Guest Services Booth.
- Must have the ability to explore ways to improve customer service and the overall experience.
- Assists guests outside the Box Office windows with mobile ticket issues, questions, or concerns.
- Assists guests outside the West Plaza Ramp and help reduce large lines/crowds at each entrance.
- Assists guests at every Guest Services booth by answering any questions and handling any issues.
- Assists with check-in services of bags, backpacks, cameras, strollers and other prohibited items.
- Assists guests requiring relocation to an ADA platform and other seating within the Arena, resulting from maintenance issues or the closure of an area/section.
- Assists in the successful administration of the organization's designated driver program
- Assists Season Ticket Services during HEAT games in building positive relationships with Season Ticket Holders
- Responds quickly to requests from guests, fellow-supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
- Maintains a working knowledge of the facility, current and upcoming events/games and the surrounding area.
Event Staff Benefits
- Competitive Pay Rates
- Overtime Pay (I.5 times regular rate) on Company Observed Holidays
- Paid Training
- Free Parking
- Discounted Employee Meals
- 30% discount at Miami HEAT Retail Store
- Eligible for monthly MVP Recognition Program
- (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and a photo with the Championship Trophies)
- Arena Talent Experience & DepartmentRaffles.
- End of Season Performance Bonus Program*
*must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
-
Guest Services Representative
2 hours ago
Miami, United States Crew Life at Sea Full timeJob Title: Guest Services RepresentativeCrew Life at Sea is seeking a highly skilled and experienced Guest Services Representative to join our gaming team in Miami, FL. As a key member of our team, you will be responsible for delivering exceptional guest services, ensuring our guests have a memorable and enjoyable experience.About the Role:The ideal...
-
Lead Guest Services Representative
6 days ago
Miami, United States Marriott International Inc Full timeJob DescriptionThe Lead Guest Services Representative is responsible for providing exceptional guest service, resolving guest complaints, and leading a team of guest services representatives. This role requires strong leadership skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide...
-
Guest Service Representative
1 week ago
Miami, United States The Elser Hotel & Residences Full timeAbout the JobThe Guest Service Representative plays a critical role in ensuring that every guest has an exceptional experience at The Elser Hotel & Residences. This includes greeting and welcoming guests, responding to inquiries, and resolving any issues that may arise during their stay.Key ResponsibilitiesGreet and welcome all guests approaching the Front...
-
Guest Experience Agent
6 months ago
Miami, United States The Elser Hotel & Residences Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Parking Guest Services Manager
7 days ago
Miami, Florida, United States Evolution Parking & Guest Services Full timeOverview of Evolution Parking & Guest ServicesWe are dedicated to delivering exceptional guest service and ensuring the safety and efficiency of parking operations. As a leader in the industry, we operate and manage parking and front door services exclusively for hotels and resorts nationwide.{Job Description}The Valet Supervisor plays a crucial role in...
-
Multilingual Guest Services Representative
6 days ago
Miami, United States Norwegian Cruise Line Full timeDream Job Alert!Are you looking for a job that offers adventure, excitement, and personal growth? Do you have a passion for hospitality and a desire to deliver exceptional guest experiences? If so, we invite you to apply for the position of Multilingual Guest Services Representative on board one of our luxurious cruise ships!About the Role:This is an...
-
Guest Experience Specialist
3 months ago
Miami, United States MUSEUM OF ICE CREAM Full timeWho We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...
-
Guest Experience Expert
8 months ago
Miami, United States Marriott Hotels & Resorts Full timeOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Guest Experience, Expert, Guest, Experience, Hotel, Business Services
-
Guest Service Representative
3 weeks ago
Miami, United States Buffalo Run Casino & Resort Full timeJob Type Part-time Description Summary of Duties: Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts...
-
Guest Experience Specialist
6 days ago
Miami, United States Marriott International Inc Full timeAdditional InformationJob Number24215358Job CategoryRooms & Guest Services OperationsLocationResidence Inn Miami Airport, 1201 NW 42nd Avenue, Miami, Florida, United States, 33126VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
-
Guest Experience Specialist
1 month ago
Miami, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: 72F9AE2919EA4CBD310207A2FA0344C6 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...
-
Guest Experience Specialist
3 weeks ago
Miami, United States Marriott Full timeAdditional Information: Overnight Shift, Part-time Job Number: 24198978 Job Category: Rooms & Guest Services Operations Location: Residence Inn Miami Airport, 1201 NW 42nd Avenue, Miami, Florida, United States, 33126 VIEW ON MAP Schedule: Part Time Located Remotely? N Position Type: Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a...
-
Guest Experience Specialist
1 month ago
Miami, United States Marriott International Inc Full timeAdditional Information Job Number24200907 Job CategoryRooms & Guest Services Operations LocationCourtyard Miami Airport, 1201 NW Le Jeune Road, Miami, Florida, United States, 33126VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we...
-
Guest Experience Specialist
7 days ago
Miami, United States Marriott International Inc Full timeAdditional Information Job Number24215358 Job CategoryRooms & Guest Services Operations LocationResidence Inn Miami Airport, 1201 NW 42nd Avenue, Miami, Florida, United States, 33126VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Guest Experience Specialist
6 days ago
Miami, United States Marriott International Inc Full timeAdditional Information Job Number24215358 Job CategoryRooms & Guest Services Operations LocationResidence Inn Miami Airport, 1201 NW 42nd Avenue, Miami, Florida, United States, 33126VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead,...
-
Guest Experience Specialist
2 months ago
Miami, United States MUSEUM OF ICE CREAM Full timeWho We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...
-
Customer Experience Representative
3 weeks ago
Miami, United States Pyramid Global Hospitality Full timeWe are seeking a skilled Customer Experience Representative to join our team at Pyramid Global Hospitality. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.The estimated salary for this position is $50,000 - $65,000 per year, depending on experience and...
-
Guest Service Representative
2 weeks ago
Miami, United States Buffalo Run Casino & Resort Full timeJob Type Part-time Description Summary of Duties: Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts...
-
Guest Experience Expert
2 weeks ago
Miami, United States Marriott Full timeAdditional Information Day Shift, Evening Shift, Free Meal, Free Parking Job Number 24157023 Job Category Rooms & Guest Services Operations Location W Miami, 485 Brickell Avenue, Miami, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth...
-
Guest Experience Expert
1 month ago
Miami, United States Marriott Full timeMarriott Hotels - JobID: 203A36FBC8E385A89F63C4482587DDDD [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...