Customer Service Liaison

6 days ago


Las Vegas, Nevada, United States Gold Coast Hotel & Casino Full time

Job Description:

As a Customer Service Liaison at the Gold Coast Hotel & Casino, you will play a vital role in ensuring that every guest has a positive experience. You will be responsible for greeting guests upon arrival, escorting them to their table, and presenting menus.

About the Role:

The successful candidate will be responsible for coordinating the activities of restaurant personnel to ensure prompt and courteous service. This includes taking reservations, informing the serving team of guests' preferences, and assigning bus person and food server breaks.

Key Responsibilities:

  • Taking reservations and entering all information regarding guests' requests for the meal
  • Informing the serving team of all preferences, needs, and special requests from the guest prior to their reservation
  • Greeting guests at the door and seating them
  • Passing along guest names to the serving team or Bar/Lounge team immediately after seating
  • Understanding and meeting sequence of service requirements for the Host position
  • Having thorough knowledge of food and beverage menu items
  • Meeting with bar staff and serving team after service to ascertain any important information regarding guest needs and preferences and inputting information into guest history for future service
  • Assigning bus person and food server breaks
  • Inspecting and monitoring cleanliness of room and compliance with safety and health code regulations
  • Resolving customer complaints; referring complaint to management as appropriate
  • Maintaining record of number of guests served during shift, employee absences, or problems with equipment or food service
  • Performing other duties as assigned by management

Qualifications:

  • One (1) year of experience in a related field
  • Able to stand and walk for extended periods during shift
  • Excellent customer service and communication skills
  • Able to push, pull, and lift up to 50 pounds
  • Able to obtain/maintain any necessary licenses and/or certifications

Compensation and Benefits:

The estimated salary for this role is $40,000 - $55,000 per annum, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.



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