Customer Experience Liaison
3 weeks ago
We are seeking a talented Customer Service Representative to join our team at Down4Sound Shop.
Job SummaryThis is an excellent opportunity for motivated and friendly individuals to work in a dynamic environment where we value customer satisfaction and loyalty. As a key member of our team, you will be responsible for delivering exceptional service to our customers via phone and email while working closely with our staff to ensure seamless communication and issue resolution.
The ideal candidate will possess strong interpersonal skills, be able to multitask effectively, and have excellent computer skills including proficiency in Microsoft Word and Excel. A driver's license and reliable transportation are required due to the nature of this role.
Salary Information: We offer a competitive salary range of $45,000 - $55,000 per year based on experience.
Responsibilities- Deliver prompt and professional customer service via phone and email
- Work collaboratively with colleagues to resolve customer issues
- Maintain accurate records and data entry using computer systems
- Communicate clearly and effectively with customers and staff
- High school diploma or equivalent required; post-secondary education preferred
- 1-2 years of customer-facing experience; retail or sales background beneficial
- Excellent communication and problem-solving skills
- Ability to multitask and prioritize tasks efficiently
- Competitive salary range
- Opportunities for career advancement
- Collaborative and dynamic work environment
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