Animal Care Specialist
2 weeks ago
OVERVIEW OF ROLE AND RESPONSIBILITIES
The Veterinary Assistant plays a crucial role in supporting veterinarians and veterinary technicians to deliver exceptional care for pets. This position emphasizes advocacy for animal welfare, client education on pet health, and maintaining a safe and efficient hospital environment.
KEY DUTIES AND FUNCTIONS
- Embody and promote the core values of Mars, Inc. within the team.
- Act as an additional resource for veterinarians and technicians to enhance the quality of pet care and optimize their productivity. Facilitate communication among the veterinary team and staff to ensure smooth patient flow.
- Deliver professional and outstanding service consistently. This includes performing tasks that do not require direct veterinarian or technician involvement, preparing for procedures, ensuring comfort for clients and pets, and monitoring hospitalized or surgical animals as permitted by state regulations.
- Inform clients about wellness plans, preventive care, and other relevant pet health topics.
- Gather pertinent information and history from clients while maintaining accurate medical records.
- Ensure the safety of pets, clients, and staff by employing safe handling techniques, adhering to protocols, and keeping treatment areas, exam rooms, and labs organized and sterile.
- Assist in surgical procedures as necessary.
- Utilize technical skills effectively, in accordance with state regulations and NAVTA guidelines for veterinary assistants.
- Provide mentorship to other support staff within the facility.
- Perform additional duties as assigned.
CORE VALUES
- Quality - Our commitment to quality is paramount; we strive to deliver value in all our work.
- Responsibility - We hold ourselves accountable and support the accountability of our colleagues.
- Mutuality - We believe in shared benefits that foster enduring relationships.
- Efficiency - We maximize resources, minimize waste, and focus on our strengths.
- Freedom - We value the autonomy to shape our future and recognize the importance of profitability.
QUALIFICATIONS AND COMPETENCIES
- Leadership Skills
- Proactive Attitude
- Client-Centric Approach
- Effective Listening
- Team Collaboration
- Commitment to Continuous Learning
- Medical Quality Assurance
- Strong Communication Skills
ROLE SPECIFIC REQUIREMENTS
- Results-Oriented Mindset
- Functional Expertise
- Ability to Prioritize Tasks
SKILLS AND EXPERIENCE
- Multi-Tasking Ability: Efficiently manages various responsibilities simultaneously, maintaining accuracy and composure.
- Communication Proficiency: Demonstrates strong written and verbal communication skills in English, with correct grammar and vocabulary.
- Organizational Skills: Systematically approaches tasks, maintaining order and clarity.
- Problem-Solving Skills: Effectively identifies and resolves issues, translating challenges into actionable solutions.
- Client Service Orientation: Ensures attentive and courteous service, deriving satisfaction from providing excellent care.
- Intellectual Capability: Follows instructions accurately and can provide clear directions.
- Mathematical Proficiency: Capable of performing basic arithmetic and conversions.
- Computer Literacy: Comfortable using medical software and standard office applications.
PERSONAL ATTRIBUTES
- Initiative – Proactively seeks solutions and improvements.
- Integrity – Upholds ethical standards and demonstrates honesty.
- Cooperation – Works collaboratively with others and shares information.
- Flexibility – Adapts to changing situations and accepts diverse tasks.
- Independence – Performs duties with minimal supervision when appropriate.
- Resilience – Maintains a positive attitude in stressful situations.
WORKING CONDITIONS
- Ability to work on a computer for extended periods.
- Comfortable interacting with various types of pets.
- Willingness to work beyond standard hours, including weekends and evenings.
- Requires mental acuity for reasoning, memory, and language tasks.
- Moderate noise levels in the work environment.
- Physical ability to perform tasks in a hospital setting.
- Capability to lift and carry up to 50 pounds.
- Good hand-eye coordination and visual acuity are necessary.
- Exposure to a variety of pets and potential hazards associated with veterinary care.
EDUCATION AND EXPERIENCE
- Completion of a NAVTA approved Veterinary Assistant program or equivalent experience.
- High School Diploma or equivalent preferred.
- Must be at least 18 years old for specific duties.
- One year of related experience preferred, particularly in customer service.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. We adhere to policies that prohibit discrimination based on age, color, race, religion, sex, disability, sexual orientation, or national origin.
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