Customer Service Front End Leader

2 weeks ago


San Diego, California, United States Burlington Full time

At Burlington, we value the diverse aspects of our community that enhance our workplace and enrich our lives. If you are looking to advance your retail career within a supportive and inclusive environment, consider joining us as a **Full-Time Customer Service Supervisor** or **Full-Time Sales Floor Supervisor**.

As a **Customer Service Front End Leader**, you will play a crucial role in the store management team, collaborating closely with Store Management in key areas such as Merchandising, Customer Service, Operations, and Human Resources. This leadership role serves as a pathway to a management position within our growing organization. Are you a proactive individual capable of efficiently overseeing store operations? If you are a proven leader who recognizes the importance of fostering strong teams and partnerships to achieve results, this opportunity is tailored for you.

**Core Values at Burlington:**

+ Drive Results

+ Trust & Respect Each Other

+ Build Teams & Partnerships

**Benefits Offered by Burlington:**

+ Opportunities for Growth

+ Competitive Compensation

+ Flexible Scheduling

+ Associate Discounts ranging from 15-30%

+ Comprehensive Medical, Dental, and Vision Coverage

+ Employee Assistance Programs

+ Life and Disability Insurance

+ Paid Time Off

+ Paid Holidays

+ 401(k) Plan

**Key Responsibilities Include:**

+ Oversee all store operations and team members while acting as Manager on Duty.

+ Enhance sales performance through effective training, development, and coaching of team members.

+ Ensure a safe environment for both customers and staff by adhering to company policies.

+ Foster a diverse culture that promotes teamwork and collaboration.

+ Address issues and concerns, making informed decisions while supervising front-end operations to guarantee exceptional customer service.

+ Support our Asset Protection strategies to minimize loss.

+ Assist in the recruitment, interviewing, and onboarding of new team members.

+ Engage in weekly workload planning discussions.

+ Promote community involvement through company initiatives and partnerships.

+ Coordinate meal and break schedules while monitoring adherence to work schedules.

**Qualifications Required:**

+ Minimum of 1 year of supervisory experience in an off-price, big box, or specialty retail environment.

+ Strong interpersonal skills with a positive and engaging demeanor.

+ Availability to work a full-time schedule, including nights, weekends, and holidays as needed.

+ Capability to lift and handle merchandise weighing 40 lbs. or more, along with the ability to stand and walk for extended periods.

As Burlington continues to expand, we are excited to offer more locations for you to explore our exceptional prices on the brands and styles you love. With our growth, you can also advance through various training and development opportunities.

**Join our team and experience a rewarding work environment.**

Enjoy competitive pay, flexible hours, and an associate discount. Burlington's benefits package includes comprehensive medical, dental, and vision coverage, along with life and disability insurance. Full-time associates may also qualify for up to 12 days of paid time off annually, up to 8 paid holidays, and a 401(k) plan. We are a rapidly growing brand that provides numerous training and development opportunities for our associates.

Our store teams work diligently while enjoying their time together. Burlington associates make a meaningful impact in the lives of customers, colleagues, and the communities we serve.



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