Loss Prevention Manager
2 days ago
As a Loss Prevention Manager at Marriott International Inc, you will be responsible for managing the daily functions of the department to ensure the protection of property assets, employees, guests, and property. This role requires maintaining logs, certifications, and documents required by law and Standard Operating Procedures. You will train staff in established emergency procedures and implement accident and fire prevention procedures. Your focus will be on ensuring guest and employee satisfaction while achieving the operating budget.
Key Responsibilities- Assist the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conduct hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develop detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording systems.
- Follow Duty of Care process for the protection of guests and employees.
- Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
- Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
- Implement action plans to monitor and control risk.
- Monitor all unusual activities in and around the property that would impair the well-being of guests and employees.
- Oversee all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow-up) for all guest and employee-related incidents, shipping and receiving process (make recommendations for improvement), electronic key system, and manager on duties responsibilities.
- Oversee and guide the efforts of the Accident Prevention Committee.
- Oversee the first aid program for guests and employees.
- Oversee the claims process and protect company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasize teamwork, close working relationships with other departments, and assertive hospitality to serve as a deterrent to crime.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serve as a role model to demonstrate appropriate behaviors.
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
- Meet quality standards and customer expectations on a daily basis.
- Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspect and critique the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provide services that are above and beyond for customer satisfaction and retention.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Develop liaison with local law enforcement and emergency services.
- Inform and/or update the executives and peers on relevant information in a timely manner.
- Provide information to supervisors and coworkers by telephone, in written form, email, or in person.
The salary range for this position is $68,000 to $93,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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