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Account Executive

2 months ago

North Bay Village, Florida, United States COGECO Full time
About the Role

We are seeking a highly motivated and experienced Account Executive to join our team in North Bay Village, FL. As an Account Executive, you will play a pivotal role in expanding our services to HOAs/COAs and MDU communities in the Miami/Palm Beach areas.

Key Responsibilities
  • Engage with customers to understand their needs and expectations, and foster positive relationships through regular communication and check-ins
  • Deliver on all aspects of customer success and client retention, including established KPIs and communication requirements
  • Consistently deliver on all business targets and achieve all assigned monthly, quarterly, and yearly quotas for new business and renewals
  • Cultivate relationships with MDUs, HOAs, and COAs to ensure successful onboarding, maximize revenue, contract duration, and client satisfaction
  • Foster a pipeline of new activity by leveraging existing relationships and working with marketing to gain new community activity through lead generation
  • Educate customers on product features of HSD and video and equipment enhancements
  • Knowledge and experience with populating ROI and deal approval forms
  • Successfully manage client relationships on delivering against timelines and work cross-functionally with engineering, construction, and tech ops to meet property timelines for service availability
  • Act as an escalation point for customer issues and work closely with the Bulk Customer Care team to deal with escalations
  • Identify upselling and cross-selling opportunities to expand assigned customer accounts
  • Travel as necessary to support accounts throughout the Miami/Palm Beach region
Requirements
  • 5+ years selling as a Bulk Representative or as a B2B or Residential direct sales rep in the telecommunications, broadband, fixed wireless, or mobility industries
What We Offer
  • Competitive salary
  • Medical coverage (including prescription and vision plans)
  • Dental coverage
  • Life Insurance (1x salary at no cost to employee)
  • Long and short-term disability insurance (no cost to employee)
  • Voluntary employee, spousal, and child life insurance
  • Company recognized Holidays with additional Floating Holidays
  • Paid Time Off (PTO) programs
  • Comprehensive Flex Work Policy
  • 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
  • Participation in the Employee Bonus Plan
  • Participation in the Cogeco Stock Purchase Plan
  • Complimentary and discounted broadband services (for those in our service area)
  • Tuition Reimbursement
  • Headspace Membership
  • Opportunities for LinkedIn Learning subscriptions for select colleagues