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Front Desk Associate Closing and Weekend

2 months ago

Cheyenne, Wyoming, United States Gold's Gym Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests.

Key Responsibilities
  • Greet and Direct Members and Guests: Enthusiastically greet each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
  • Check-In and Registration: Personally check each member into the gym using the proper check-in procedures and register all guests into the gym using proper registration procedures.
  • Provide Excellent Customer Service: Assist guests with purchasing a new membership, answer phone calls in a professional and courteous manner, and use proper phone greeting techniques.
  • Process Retail and Concession Sales: Process retail and concession sales, clean and maintain the front desk area, and perform closing and janitorial duties.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with both staff and members.
  • Customer Service Skills: Excellent customer service skills and ability to multi-task.
About Gold's Gym

Gold's Gym is a global fitness company with over 600 locations spanning 6 continents. We are committed to providing a welcoming and inclusive environment for our members and guests. Our company culture is built on values of enthusiasm, collaboration, and creativity.