Help Desk Technician
4 weeks ago
University of Wyoming Job Opportunity
We are seeking a skilled Help Desk Technician to provide technical support and online assistance to our campus community.
Job Purpose:
Provide front-line technical support and online technical assistance to students, faculty, and staff.
Essential Duties and Responsibilities:
- Provide excellent customer service and technical support by phone, email, and chat.
- Work well in a team environment and engage with knowledge base articles and other resources to assist with issue resolution.
- Follow up with customers to ensure full resolution of issues and escalate issues to other technology teams when required.
Competencies:
Customer Service, Working knowledge of consumer technology.
Remote Work Eligibility:
This position requires the successful candidate to be available to work on campus.
Minimum Qualifications:
- Education: High School Degree or equivalent combination of education and experience.
- Experience: Customer Service.
- Other requirements: Working knowledge of consumer technology.
Desired Qualifications:
Our Help Desk Techs are a critical part of providing quality IT services. The most important skills for a tech in any of the areas below are:
- Willingness to learn.
- Communication, both verbal and written.
- Motivation to take initiative to find resolutions for incoming requests.
- Ability to adapt to a fast-paced, continually changing technology environment.
Required Materials:
Complete the online application and upload the following for a complete application: cover letter, resume, and contact information for four work-related references.
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