Help Desk Technician

4 weeks ago


Cheyenne, Wyoming, United States University of Wyoming Full time

University of Wyoming Job Opportunity

We are seeking a skilled Help Desk Technician to provide technical support and online assistance to our campus community.

Job Purpose:

Provide front-line technical support and online technical assistance to students, faculty, and staff.

Essential Duties and Responsibilities:

  • Provide excellent customer service and technical support by phone, email, and chat.
  • Work well in a team environment and engage with knowledge base articles and other resources to assist with issue resolution.
  • Follow up with customers to ensure full resolution of issues and escalate issues to other technology teams when required.

Competencies:

Customer Service, Working knowledge of consumer technology.

Remote Work Eligibility:

This position requires the successful candidate to be available to work on campus.

Minimum Qualifications:

  • Education: High School Degree or equivalent combination of education and experience.
  • Experience: Customer Service.
  • Other requirements: Working knowledge of consumer technology.

Desired Qualifications:

Our Help Desk Techs are a critical part of providing quality IT services. The most important skills for a tech in any of the areas below are:

  • Willingness to learn.
  • Communication, both verbal and written.
  • Motivation to take initiative to find resolutions for incoming requests.
  • Ability to adapt to a fast-paced, continually changing technology environment.

Required Materials:

Complete the online application and upload the following for a complete application: cover letter, resume, and contact information for four work-related references.


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