Help Desk Technician

6 days ago


Cheyenne, Wyoming, United States University of Wyoming Full time
Job Title: Help Desk Technician

We are seeking a highly motivated and detail-oriented Help Desk Technician to join our team at the University of Wyoming. As a Help Desk Technician, you will provide front-line technical support and online assistance to faculty, staff, students, and other university affiliates.

Key Responsibilities:
  • Provide first-line support for technical issues via phone, email, and online chat.
  • Document and track technical issues using our ticketing system.
  • Escalate complex issues to other technology teams as needed.
  • Collaborate with other teams to resolve technical issues.
Requirements:
  • Enrolled college student.
  • Customer service experience.
  • Working knowledge of consumer technology.
Preferred Qualifications:
  • Willingness to learn and adapt to new technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
How to Apply:

To apply, please submit your application, cover letter, and resume or C.V. along with contact information for four work-related references. We are an equal opportunity employer and welcome applications from diverse candidates.


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