Help Desk Student Technician

4 days ago


Cheyenne, Wyoming, United States University of Wyoming Full time

Job Summary:

The University of Wyoming is seeking a highly motivated and detail-oriented Help Desk Student Technician to provide front-line technical support and online assistance to faculty, staff, students, and other UW affiliates.

Key Responsibilities:

  • Provide first-line support through phone calls, online chats, and email requests, gathering information and updating ticket systems with detailed resolution information.
  • Engage knowledge base articles, special help desk members, or other resources to assist with issue resolution.
  • Escalate issues to other technology teams when necessary.

Requirements:

  • Enrolled college student
  • Customer service experience
  • Working knowledge of consumer technology

Preferred Qualifications:

  • Willingness to learn
  • Effective communication and motivation to take initiative
  • Ability to adapt to a fast-paced technology environment

How to Apply:

Complete the online application and upload the required materials, including a cover letter, resume, and contact information for four work-related references.



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