Financial Services Representative

10 hours ago

Wausau, Wisconsin, United States Toyota of Wausau Full time
Job Summary:

As a Financial Services Consultant at Toyota of Wausau, you will play a crucial role in generating additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new and used vehicle customers.

Key Responsibilities:
  • Provide customers with thorough explanations of aftermarket products and extended warranties.
  • Convert cash deals to finance.
  • Process finance and lease deals accurately and fairly through financial sources to secure approval.
  • Conduct business in an ethical and professional manner.
  • Process all federal, state, and dealer paperwork related to vehicle transactions.
  • Understand and comply with federal, state, and local regulations that affect the new- and used-vehicle and finance departments.
  • Complete paperwork necessary for vehicle sales and leases in a timely and efficient manner.
  • Check all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting.
  • Provide customers with complete explanations of manufacturer and dealership service procedures and policies.
  • Set up and maintain a program to ensure 100% turnover to the F&I department.
  • Provide sales force and sales managers with current information about finance and lease programs continually.
  • Work with sales managers to secure a reasonable profit from every sale.
  • Ensure collection of all finance and insurance fees.
  • Take credit applications directly from the customer as needed.
  • Attend sales staff and managers meetings.
  • Handle all rate quotations.
  • Develop and monitor guidelines for working with customers to ensure maximum customer satisfaction.
Requirements:
  • Previous F&I automotive experience or two years of sales experience preferred.
  • Must have knowledge of federal, state, and local regulations that affect the new and used vehicle and finance departments.
  • Must have knowledge of principles and processes for providing customer and personal services.
  • Must have knowledge of principles and methods for showing, promoting, and selling products or services.
  • Must have knowledge of administrative and clerical procedures and systems.
  • Must utilize effective time management skills.
  • Must have exceptional customer service skills.
  • Must have excellent verbal and written communication skills.
  • Must be a team player.
  • Must have a professional appearance and manner.
  • Must have the ability to establish productive, cooperative relationships with customers, vendors, co-workers, and management.
  • Ability to maintain high level of confidentiality.
Certifications and Licenses:
  • A sales license must be maintained.
  • An insurance license must be maintained.
  • Manufacturer certification must be maintained at the minimum level.
  • A valid driver's license must be maintained.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law.

If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling or by emailing .

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