Technical Support Specialist
4 weeks ago
As a Technical Support Specialist at LoudounTec, you will play a critical role in supporting a large mission critical development and sustainment program. You will be responsible for performing a wide variety of technical tasks in support of operations, production, and test environments. This includes troubleshooting, resolving issues, and providing technical assistance to remotely located users.
Key Responsibilities
Provide Tier I and Tier II support for technical issues
Troubleshoot and resolve problems in a timely manner
Collaborate with the team to identify and implement solutions
Document problems and resolutions through a tracking program
Requirements
6+ years of directly relevant experience
Experience with monitoring system health and status
Experience with ITIL methodology
Experience interfacing with software development, testing, integration, deployment, sustainment, maintenance, etc.
Desired Skills
Experience with shell scripts: Bourne, C, Krone, Bash, Perl, etc.
Experience with TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
Experience performing incident response (tiered support model), using an Incident Management System.
Education
HS diploma
Certifications
DoD 8570.1-M Compliance at IAT Level I
Information Technology Infrastructure Library (ITIL) certification
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