Technical Support Specialist

3 weeks ago


Arlington, Virginia, United States Stefanini Group Full time
Job Summary

As a Technical Support Specialist at Stefanini Group, you will be responsible for providing top-notch technical support to our clients in a corporate environment. This role requires a strong emphasis on supporting Mac OS, Windows 7, and Windows 10, as well as troubleshooting and replacing hardware on Lenovo PCs.

Key Responsibilities

Troubleshoot and resolve hardware and software issues for Windows devices
Provide technical support for desktop/laptop tech support (Mac and PC)
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems

Requirements

2+ years corporate desk side support experience with strong emphasis supporting Mac OS, Windows 7 and Windows 10
Experience troubleshooting and replacing hardware on Lenovo PCs
Experience using Active Directory
Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Teams, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Experience troubleshooting wireless connectivity issues
Quality Customer Service skills
VPN experience
Experience with basic hardware printer support
Experience with Symantec productions including Endpoint Protection, Bitlocker, FileVault, SCCM, and RDP

What We Offer

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well
Work with brilliant minds, often within a global capacity
Flat organizational structure which enables faster communication and decision making
Agility, flexibility, and innovation are in our DNA
Brazilian and privately owned company
Opportunity to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Why Choose Stefanini Group

We are a global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. We offer a comprehensive benefits package, professional development opportunities, and a flat organizational structure that enables faster communication and decision making. We are a Brazilian and privately owned company that values agility, flexibility, and innovation. We are looking for a Technical Support Specialist to join our team and provide top-notch technical support to our clients in a corporate environment.

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