Technical Support Specialist

4 days ago


Arlington, Virginia, United States LoudounTecLoudounTec Full time
Job Summary

Technical Support Specialist - We are seeking a skilled Technical Support Specialist to join our team at LoudounTec. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers. You will work closely with our team to identify and resolve technical issues, and provide excellent customer service.

Responsibilities

• Provide technical support and assistance to customers
• Identify and resolve technical issues
• Collaborate with the team to develop and implement technical solutions
• Provide excellent customer service

Requirements

• 6+ years of directly relevant experience
• Experience with monitoring system health and status
• Experience documenting problems and resolutions through a tracking program
• Experience performing various administrative duties and providing technical assistance
• Tier I experience: General troubleshooting, triage, or performance of specific tasks

Desired Skills

• Experience interfacing with software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment
• Experience with ITIL methodology
• Experience and/or familiarity with shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.

Education

• HS diploma

Certifications

• DoD 8570.1-M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification

  • Arlington, Virginia, United States United Software Group Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at United Software Group. As a Technical Support Specialist, you will be responsible for providing advanced technical support to end-users for hardware, software, and network issues.Key Responsibilities: Provide technical support...


  • Arlington, Virginia, United States Commonwealth of Virginia Full time

    Join the Commonwealth of Virginia as a Technical Support SpecialistThe Commonwealth of Virginia is seeking a part-time Technical Support Specialist to deliver exceptional IT assistance. This role will focus on providing comprehensive support to users, ensuring efficient operations and optimal performance of IT systems.The Technical Support Specialist will be...


  • Arlington, Virginia, United States Solutions³ LLC Full time

    Job Title: Technical Support SpecialistSolutions³ LLC is seeking a skilled Technical Support Specialist to join our team in supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program.Job SummaryThe successful candidate will perform a wide variety of technical tasks in support of...


  • Arlington, Virginia, United States Paladin Consulting Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Paladin Consulting. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer support requests in a timely and professional manner.Maintain a high level...


  • Arlington, Virginia, United States All Native Group Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at All Native Group. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our executive-level customers, ensuring their IT needs are met in a timely and professional manner.Key...


  • Arlington, Virginia, United States Solutions³ LLC Full time

    Job Title: Technical Support SpecialistSolutions³ LLC is seeking a skilled Technical Support Specialist to join our team in supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program.Job SummaryThe successful candidate will perform a wide variety of technical tasks in support of...


  • Arlington, Virginia, United States Solutions , LLC Full time

    Job Title: Technical Support SpecialistSolutions³ LLC is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers and internal stakeholders.Responsibilities:Provide Tier I and Tier II support for technical issues and...


  • Arlington, Virginia, United States Assyst Full time

    Job Title: Technical Support SpecialistJob Summary: ASSYST is seeking a Technical Support Specialist to support our client project in Arlington County, VA. This is an Onsite role.Responsibilities:Deliver Tier-1 Support for in-office/remote employeesPrimary function is Phone SupportGreet, submit tickets for Walk-Up support and Scheduled AppointmentsAnswer,...


  • Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

    DMI Mobile Enterprise Solutions is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance to our federal customer in Arlington, VA.Key Responsibilities:Technical Support: Respond to customer inquiries and provide timely resolutions to technical issues Troubleshoot and resolve hardware and software...


  • Arlington, Virginia, United States Btechnical Group Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Btechnical Group. As a key member of our IT department, you will be responsible for providing technical support to internal staff for technology-related issues.Key Responsibilities:Provide technical support to internal staff for...


  • Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving technical issues and providing expert advice to our customers.Key Responsibilities:Provide technical support to customers via phone, email, and chatDiagnose and resolve...


  • Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Workforce Solutions for Tarrant Co. as a Support Engineer.Key ResponsibilitiesProvide timely and effective technical assistance to customers via phone, email, or remote access.Diagnose and resolve technical issues using diagnostic techniques and pertinent questions.Determine...


  • Arlington, Virginia, United States Amazon Full time

    Job SummaryAmazon is seeking a highly skilled Technical Support Specialist to join our Benefits Experience and Technology (BXT) team. As a member of this team, you will work closely with product support and software engineering teams to build tools that improve our benefits administration process.The ideal candidate will have a strong background in software...


  • Arlington, Virginia, United States Stefanini Group Full time

    Job SummaryAs a Technical Support Specialist at Stefanini Group, you will be responsible for providing top-notch technical support to our clients in a corporate environment. This role requires a strong emphasis on supporting Mac OS, Windows 7, and Windows 10, as well as troubleshooting and replacing hardware on Lenovo PCs.Key Responsibilities Troubleshoot...


  • Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full time

    We are seeking a skilled Technical Support Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...


  • Arlington, Virginia, United States Datawiz Full time

    At Datawiz, we're seeking a skilled Technical Support Specialist to join our team. As an On-Site Support Technician I, you will be responsible for installing and configuring desktops, laptops, and mobile devices, as well as performing updates, configuration changes, and software installations.Key Responsibilities:Install and configure desktops, laptops, and...


  • Arlington, Virginia, United States Metasys Technologies, Inc. Full time

    Technical Support RoleMetasys Technologies, Inc. is seeking a skilled Technical Support professional to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients via phone, email, and in-person.Key Responsibilities:Respond to and resolve customer support requests for hardware and...


  • Arlington, Virginia, United States LoudounTecLoudounTec Full time

    Job SummaryAs a Technical Support Specialist at LoudounTec, you will play a critical role in supporting a large mission critical development and sustainment program. You will be responsible for performing a wide variety of technical tasks in support of operations, production, and test environments. This includes troubleshooting, resolving issues, and...


  • Arlington, Virginia, United States freedom_partners_shared_services Full time

    Freedom Partners Shared Services is seeking a skilled Technical Support Specialist to provide top-notch desktop support for our clients. As a key member of our team, you will be responsible for troubleshooting technical issues, resolving service desk tickets, and collaborating with our engineers to deliver exceptional customer experiences.Provide...


  • Arlington, Virginia, United States Akima Full time

    Job Summary:Suvi is seeking a highly skilled Technical Support Specialist to provide technical assistance and training to our government client in Arlington, VA. As a Technical Support Specialist, you will be responsible for providing technical support and training to our government client, ensuring they have the necessary skills and knowledge to utilize...