Technical Support Specialist

19 hours ago


Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full time

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving technical issues and providing expert advice to our customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Communicate complex technical information to customers in a clear and concise manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer interactions and issues

Requirements:

  • Excellent technical knowledge and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Customer-focused and patient with a strong commitment to providing excellent customer service

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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