Healthcare Support Specialist

2 weeks ago


Ithaca, New York, United States Cayuga Health System Full time
{"title": "Patient Service Representative", "description": "Job Summary

Cayuga Health System is seeking a skilled Patient Service Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced medical environment.

Key Responsibilities
  • Provide warm and welcoming patient intake, including greeting and checking in patients, verifying and updating patient demographics.
  • Assist patients with filling out consent forms and ensure accurate and timely completion.
  • Process cash and credit card payments for medical services rendered, maintaining accurate records and adhering to financial policies.
  • Initiate calls, pages, and triage phone calls, prioritizing patient needs and responding to emergencies.
  • Assist in admissions, discharges, transfers, and fulfill other customer service or clerical duties, ensuring seamless patient flow.
Requirements
  • High school diploma or equivalent required.
  • Professional manner and appearance, with strong interpersonal and communication skills.
  • Meticulous attention to detail, with ability to work independently and manage time effectively.
  • Good prioritization skills, with ability to adapt to changing situations and priorities.
Preferred Qualifications
  • College-level training or education in a healthcare support field preferred.
  • Previous experience with EMR systems and Microsoft Office Suite (Word, Outlook) helpful.
  • Knowledge of medical terms and practices a plus.
Work Environment

80% standing, 20% sitting. Onsite at 905 Hanshaw Road Suite A, Community Corners.

Compensation

$19.50 to $23.00 per hour.

About Cayuga Health System

Cayuga Health System is committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect. We strive to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care, and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs, and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.

", "lang_code": "en-US"}

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