Member Services Representative

3 days ago


Sedalia, Colorado, United States CORE Electric Cooperative Full time
About CORE Electric Cooperative

CORE Electric Cooperative is a member-owned electric distribution cooperative dedicated to providing reliable, affordable, clean, and safe electric service to our communities. We strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

About the Job

As a Member Services Representative, you will play a vital role in supporting our members by phone, email, and in chat. You will be responsible for answering member queue contacts, completing member requests, and managing member complaints and concerns. You will also be responsible for verifying member identity, informing members of appropriate programs and options, and maintaining complete and accurate documentation on all calls/contacts.

Key Responsibilities
  • Answer member queue contacts and complete member requests in a timely and efficient manner.
  • Manage member complaints and concerns, offering reasonable solutions before escalating contacts or transferring to another department.
  • Verify member identity and release information on accounts according to department standards.
  • Inform members of appropriate programs and options that may benefit them or solve a problem.
  • Maintain complete and accurate documentation on all calls/contacts.
Requirements
  • High school diploma or equivalent certificate required.
  • One or more years of practical equivalent experience in member/customer service required.
  • Excellent communication and problem-solving skills with a strong drive to provide exceptional customer service.
  • Ability to work with a multi-screen, multi-application computer system.
  • Competent with Microsoft Office: Excel, Word, Outlook, Teams.
Benefits
  • 9/80 work schedule: Every other Friday off.
  • Eight paid holidays per year.
  • 160 Hours of accruable PTO per year.
  • Paid parental leave (80 hours).
  • Education and training reimbursement.
  • Volunteer paid time off.
  • 100% Cooperative paid benefits, including: defined benefit pension plan, medical insurance, dental insurance, vision insurance, short term disability, long term disability, long term care, employee assistance program, life insurance, HSA employer contribution, 401(k) retirement plan with company match up to 4%.


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