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Member Services Representative

2 months ago

Sedalia, Colorado, United States CORE Electric Cooperative Full time
Job Title: Member Services Representative I

About CORE Electric Cooperative

CORE Electric Cooperative is a member-owned electric distribution cooperative dedicated to providing reliable, affordable, clean, and safe electric service to our communities. We strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

About the Job

As a Member Services Representative I, you will play a vital role in supporting our members by phone, email, and in chat. You will be responsible for answering member queue contacts, completing member requests, and managing member complaints and concerns. You will also be responsible for informing members of appropriate programs and options that may benefit them or solve a problem.

Key Responsibilities

  • Answer member queue contacts and complete member requests in a timely and efficient manner.
  • Manage member complaints and concerns to the best of your ability and offer reasonable solutions.
  • Inform members of appropriate programs and options that may benefit them or solve a problem.
  • Maintain complete and accurate documentation on all calls/contacts.
  • Actively promote one contact resolution by proactively responding to member issues.

Requirements

  • High school diploma or equivalent certificate required.
  • One or more years of practical equivalent experience in member/customer service required.
  • Excellent communication and problem-solving skills with a strong drive to provide exceptional customer service.
  • Ability to work with a multi-screen, multi-application computer system.
  • Competent with Microsoft Office: Excel, Word, Outlook, Teams.

Benefits

  • 9/80 work schedule: Every other Friday off.
  • Eight paid holidays per year.
  • 160 Hours of accruable PTO per year.
  • Paid parental leave (80 hours).
  • Education and training reimbursement.
  • Volunteer paid time off.
  • 100% Cooperative paid benefits, including:
  • Defined benefit pension plan.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Short term disability.
  • Long term disability.
  • Long term Care.
  • Employee assistance program.
  • Life insurance.
  • HSA employer contribution: $900 for employee only, $1,800 for employee + dependents.
  • 401(k) retirement plan with company match up to 4%. Immediately 100% vested.
  • Wellness reimbursement: Up to $300 per year.
  • Travel assistance & identity theft support services.
  • Length of service program.
  • Free Onsite EV charging stations (at certain locations).
  • Onsite micro market (at certain locations).
  • Onsite gym with golf simulator and massage chairs (at certain locations).

Equal Opportunity Employer

CORE is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.