Member Services Representative
3 weeks ago
CORE Electric Cooperative is a member-owned electric distribution cooperative dedicated to providing reliable, affordable, clean, and safe electric service to our communities. We strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
About the JobAs a Member Services Representative, you will play a vital role in supporting our members by phone, email, and in chat. You will be responsible for answering member queue contacts, completing member requests, and managing member complaints and concerns. You will also be responsible for informing members of appropriate programs and options that may benefit them or solve a problem.
Key Responsibilities- Answer member queue contacts on a consistent basis by being in a ready status as often as possible.
- Complete member requests for account creation, account updates, payment options, enrollment in member programs, inquiries, and requests for information.
- Manage member complaints and concerns to the best of your ability and offer reasonable solutions before escalating contacts or transferring to another department.
- Inform members of appropriate programs and/or options that may benefit them or solve a problem.
- High school diploma or equivalent certificate required.
- One or more years of practical equivalent experience in member/customer service is required.
- Excellent communication and problem-solving skills with a strong drive to provide exceptional customer service.
- Ability to work with a multi-screen, multi-application computer system.
- Competent with Microsoft Office: Excel, Word, Outlook, Teams.
- 9/80 work schedule: Every other Friday off
- Eight paid holidays per year.
- 160 Hours of accruable PTO per year.
- Education and training reimbursement.
- Volunteer paid time off.
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Member Services Representative
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Sedalia, Colorado, United States CORE Electric Cooperative Full timeJob Title: Member Services Representative IAbout CORE Electric CooperativeCORE Electric Cooperative is a member-owned electric distribution cooperative dedicated to providing reliable, affordable, clean, and safe electric service to our communities. We strive to meet the evolving needs of our members while maintaining the highest standards of service...
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Member Services Representative
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Sedalia, Colorado, United States CORE Electric Cooperative Full timeAbout CORE Electric CooperativeCORE Electric Cooperative is a member-owned electric distribution cooperative dedicated to providing reliable, affordable, clean, and safe electric service to our communities. We strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.About the JobAs a Member Services...
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