Customer Service Team Lead

2 weeks ago


Sedalia, Colorado, United States Bass Pro Inc Full time
Job Title: Customer Service Team Lead

At Bass Pro Inc, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive and memorable experience for all customers
  • Lead a team of sales associates, providing guidance, coaching, and feedback to ensure they meet sales targets and provide excellent customer service
  • Drive sales growth through effective merchandising, inventory management, and sales strategies
  • Collaborate with the sales team to achieve sales goals, manage inventory, and maintain a high level of customer satisfaction
  • Assist with training and development of sales associates, ensuring they have the skills and knowledge needed to succeed in their roles
Requirements:
  • 2-4 years of retail sales experience, preferably in a supervisory role
  • High school diploma or equivalent required; degree in business or related field preferred
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, sales associates, and management
  • Ability to calculate figures and amounts, read and analyze reports, and present information to groups
  • Proficiency with PC-based word processing, spreadsheets, and data-based management systems
Benefits:
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement savings plan
  • Flexible scheduling and paid time off
  • Opportunities for career advancement and professional growth

Bass Pro Inc is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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