Reservations and Ticketing Team Lead

1 week ago


Columbus, Ohio, United States Qatar Airways Group Full time
Job Summary

We are seeking a highly skilled and experienced Senior Reservations and Ticketing Agent to join our team at Qatar Airways Group. As a key member of our ticketing team, you will be responsible for delivering exceptional customer service and ensuring seamless travel experiences for our passengers.

Key Responsibilities
  • Provide expert advice and guidance to customers on flight reservations, ticketing, and travel arrangements.
  • Utilize the Amadeus system to make bookings, issue tickets, and quote correct fares to customers.
  • Assign specified space to customers and maintain computerized inventory of passenger space availability.
  • Minimize customers' waiting time to two minutes.
  • Prepare staff rosters to ensure proper distribution of manpower.
  • Guide and support staff to ensure quality of work and meet Airline standards.
  • Investigate complaints to define and correct weak areas.
  • Ensure quality of work, meet Airline standards, and motivate staff to achieve positive contributions on a daily basis.
Requirements
  • High school diploma or equivalent.
  • Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course.
  • Thorough knowledge of special rates/offers and promotions.
  • Strong experience working within a ticketing environment.
  • Experience working in a fast-paced customer service environment.
  • Passion for delivering customer service.
  • Proven ability to resolve problems to the full satisfaction of the customer.
  • Ability to adhere to Management Policy and target sales mix to achieve maximum revenue.
  • Willingness to work shifts.
  • Experience working with Amadeus.
  • Authorized to work lawfully in the United States.


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