Reservations and Ticketing Team Lead
1 week ago
We are seeking a highly skilled and experienced Senior Reservations and Ticketing Agent to join our team at Qatar Airways Group. As a key member of our ticketing team, you will be responsible for delivering exceptional customer service and ensuring seamless travel experiences for our passengers.
Key Responsibilities- Provide expert advice and guidance to customers on flight reservations, ticketing, and travel arrangements.
- Utilize the Amadeus system to make bookings, issue tickets, and quote correct fares to customers.
- Assign specified space to customers and maintain computerized inventory of passenger space availability.
- Minimize customers' waiting time to two minutes.
- Prepare staff rosters to ensure proper distribution of manpower.
- Guide and support staff to ensure quality of work and meet Airline standards.
- Investigate complaints to define and correct weak areas.
- Ensure quality of work, meet Airline standards, and motivate staff to achieve positive contributions on a daily basis.
- High school diploma or equivalent.
- Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course.
- Thorough knowledge of special rates/offers and promotions.
- Strong experience working within a ticketing environment.
- Experience working in a fast-paced customer service environment.
- Passion for delivering customer service.
- Proven ability to resolve problems to the full satisfaction of the customer.
- Ability to adhere to Management Policy and target sales mix to achieve maximum revenue.
- Willingness to work shifts.
- Experience working with Amadeus.
- Authorized to work lawfully in the United States.
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Reservations and Ticketing Team Lead
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