Customer Service Representative

6 days ago


Beckley, West Virginia, United States IBEX Full time
Job Title: Customer Service Representative

At IBEX, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in providing exceptional service to our members.

Responsibilities:
  • Answer a high volume of incoming phone calls and respond to member inquiries in a timely and professional manner.
  • Determine member needs and provide personalized solutions to resolve issues related to health insurance policies, claims, and denials.
  • Utilize problem-solving skills and critical thinking to resolve complex issues and advocate for members in a friendly and efficient manner.
  • Work effectively in a fast-paced environment with frequently changing priorities and adapt to new situations as needed.
Qualifications:
  • 2+ years of customer service experience in the healthcare or insurance industry.
  • Strong analytical abilities and problem-solving skills to resolve issues.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Great computer navigation skills and ability to multitask.
Requirements:
  • 18 years of age or older.
  • High School Diploma or equivalent.


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