Customer Service Specialist

4 weeks ago


Cincinnati, Ohio, United States HELP Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our service delivery team, you will be responsible for providing exceptional service to our clients, addressing their needs with professionalism and care.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls with efficiency and professionalism.
  • Assist clients with their HVAC and plumbing needs, providing accurate information and resolving issues promptly.
  • Schedule appointments and coordinate with dispatch to ensure timely service delivery.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Uphold our company's commitment to quality service and customer satisfaction.

Requirements:

  • 3+ years of customer service experience, with call center experience highly preferred.
  • HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in basic computer applications and call center software.

Why Work with Us:

  • Competitive hourly pay and bonus potential.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • 401(k) retirement plan with company match.
  • Paid time off, including vacation, holidays, and sick leave.
  • Ongoing training and development opportunities for professional growth and advancement.
  • A supportive and inclusive work environment that values teamwork and employee satisfaction.

At HELP, we are committed to providing exceptional service to our clients and creating a positive work environment for our employees. If you are a motivated and customer-focused individual who is passionate about delivering high-quality service, we encourage you to apply for this exciting opportunity.



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